I planned my AKL Concierge trip just 45 days out...A day and a half after I booked, Jack from AKLC called me and asked me the questions that, from what I've read, are on the mailed packet. I did not receive this packet b/c my info was gathered via phone.
I have been in contact several times by phone and probably 8-10 times via email and twice by fax. I have received EXCELLENT service from this itinerary planning staff. I'm 110% satisfied. We arrive tomorrow and I can't wait!
I have made room requests (of course these are not guaranteed), in order of preference, #1 being SAVANNA VIEW and #2 being Arusha Savanna view and #3 being bunk beds which I assume we will NOT get b/c we are a party of 4, not 5.
They are having a gifts delivered to the room while we're at dinner the first night: Disney Dollars for my dad (shopaholic), massage gift certificate for my mom and gift bag of Lion King DVD, Safari Mickey, AKL pin, etc. for DD. Also from in-room dining a chocolate easel with special AKL-logo chocolate on it! I'm very excited - my family will be thrilled!
They also got me CRT, added a Sunrise Safari on the Sunday b/c there was a long wait list...got me Cali Grille PS and tweaked my PS several times to get them just right. They are amazing! Only now do I realize what a massive perk their services are! Oh! And they also lined up my town car service to and from the airport

Enjoy their services. They are truly wonderful!