This is just by opinion, others hate Southwest and I absolutely love southwest. So to each their own. Disney booked us on US Air in April. We had connections each way, which I think is about the only way US Air flies. We were supposed to be at Disney World at 10am, we had the land and Sea so had park passes and hoped to have half a day at the parks on Sunday. We had a 6 am flight so we had the kids up at 3:30 am. We waited and waited and they said that our plane had mechanical problems but they were having another flight stop by and pick us up. About 8:30 am they finally told us this was not happening and cancelled our flight and we lost the connecting flight. They said they and all other airlines were booked solid because of spring break and we could go out Monday morning. I had already called US air and all other airlines by cell phone and found a US air flight leaving at 4pm and getting in at 10 pm. After telling them that, they put me and several others on that one. Many people had cruises and I think several of them missed them, especially the party of 16 sailing out of San Juan, PR. Some were getting into Orlando at 4pm and had to be on the ship by 5pm, I don't know who they were cruising with. So we get in at 10pm, 12 hours after we were scheduled. All the flights were overbooked by atleast 5, sometimes 15 and we had to wait until they convinced enough people to get off the plane. I called Disney and asked since they booked the flights if we would be compensated for our half day of park tickets we lost and they said no, you didn't buy insurance. Well, I thought they would back what they booked.
On the way home, everything was overbooked again and we waited in Charlotte for an hour for them to get some people to "volunteer". We almost did but didn't want the kids to miss school, they were giving the hotel, food, and compl. tickets. For 5, that was awful tempting. Once we finally get on the plane, the reason it was overbooked was because they were trying to get all their employees home for the night. I think the employees should be bumped before us, my opinion. We complained loudly after we got back, especially about the first flight and got 5 $100 vouchers good for a year which we will not use, because they don't fly straight thru and it is not worth the trouble. Also, our direct flight with Delta for November is cheaper than US Air, even after we took the $500 off!
I won't fly them again but many people have gripes with other airlines. I have never seen an US Airways flight leave with no hassles. I know alot of people have problems with Delta and we never have, I hope November is not a first! Southwest is my fav as they normally go very smoothly but delta beat the price and times.
Sorry about that.
