Twende
Best laid plans of Mouse and men.....
- Joined
- Mar 29, 2004
- Messages
- 3,905
I have been so thrilled with Air Trans treatment of the Wendy's/Coke promotion. I can not begin to tell you about the dozens of people that I have told about it. Well scratch everything good I have said!
I received a phone call this evening from Air Trans Reservation Supervisor, Cheryl, # 89. I can honestly say that I have NEVER been treated so rudely in my entire life!
This woman accused me of stealing two tickets worth of credits from Air Tran and then went into a rampage about how prior to this promotion I had NEVER flown Air Tran. Both are out and out lies!
We ate a Wendy's nonstop for weeks, sometimes more than once a day and my freezer still has two huge containers of Frosties!
I sent in enough coupons to max out my account. I already had 2 credits in my account from Air Tran flights that had not expired, so I sent in enough coupons to get me 30 more credits. I sent in 128 coupons (32 credits) to my DH's account and 128 coupons (32 credits) to my DD's account.
My first of my credits showed up before Christmas and we used three of the vouchers to fly our children back to college after Christmas. I had one more set of coupons appear in my account and then shortly after that another set appeared. I thought it was weird because one the 4 sets I sent to DD's account never showed. I just figured that they messed up the names and numbers since the first names are very similar and the last names are identical and thus put 8 credits in the wrong account. No biggie on our end since we were planning to use them to fly the family to Disney. I had called at one point to see if DD's had shown up but this was prior to the extra credits appearing in my account.
DH's credits finally showed in his account and in fact had been sitting in the history for 2 weeks and I had to call to get them to move it to the credit section so I could get vouchers.
In total we sent in enough to get 12 one way tickets and we were credits 12 in total: 4 to DH, 3 to DD and 5 to me. Still 12 in total so I did not even try to call and get them to correct it. Just not worth the hassle I figured!
That is until tonight! This woman, Cheryl was beyond rude to me. She was nasty and accused me of stealing 2 flights which still makes no sense because it was 8 credits in question. Then she said she was canceling our flight and then told me I could pay $100 a piece for 6 credits! Again this still makes no sense!
I was upset. I was outraged but I never once lost my temper or swore or anything rude back to her! I sincerely hope that Air Tran taped the entire conversation! She even had the audacity to tell me that she did not like my attitude????? She was so rude and threatening to me. I politely, asked to speak to her supervisor and she said she was the supervisor!
Then she started that I was giving her false information and I asked her to repeat what I had said that was false. Fortunately for me I could put my hands on the paper where I had recorded every date that I had mailed things, when they were shown in the account and when I had converted them to vouchers to book our flights. I had even written down some of the dates that I had called to check on the status of the accounts.
She finally said she had to go over the accounts and asked for DD's account number too. She said she would call back this evening before 8 PM and for the third time told me she would be there until 1 AM. The relevance of this bit of information I still fail to see.
I was in tears when I got off the phone! DH had heard my end of the conversation and insisted that I call the Air Tran number back and talk to customer service. I did that and reached a Sandy.
Sandy was very helpful, polite and professional. First she had to calm me down as I was so upset I was shaking. I told her that I had been accused of lying and cheating Air Tran out of 2 tickets and that I had done no such thing.
I told her if anything Air Tran had put a fifth set of credits into my account instead of my daughter's account. She took my information and our flight confirmation numbers and said she would see what was going on. She said she was sorry that I was having trouble and that the man who supervises the department was probably gone for the evening but she would see what she could do.
About 15 minutes later Cheryl calls back and says that she will freeze DD's account and max it out but not cancel our flights. No apology at all!
I asked that if DD flies Air Tran on a purchased ticket will she be able to get credits and she said yes. Stupid me....I ended up thanking her! What a riot!
So I got off the phone and just plain felt abused! DH knew I was upset and he offered to take me out to get a late dinner so we left.
While we were gone Sandy called back and left a message on our answering machine. Sandy said she had spoken to Cheryl and that Cheryl had said that we had reached and agreement about the credits and if there was anything else she could do to get back to her.
I still can not believe the way I was treated! What in the world would it matter if I had ever flown Air Tran before? And we have flown Air Tran before and in fact our older daughter has flight credits in her account right now and I had some too! Nothing in the promotion said that you had to already be an Air Tran customer. And accusing me of stealing two flights? What in the world was this lady thinking?
I am greatly disappointed in Air Tran and I will be a nervous wreck when we take our trip for fear that some thing else will go wrong. If I could afford to reschedule the remaining 9 flights we are going to take I WOULD!
Can you believe this? At the very least I expected a sincere apology that they had screwed up!
*edited for my numerous spelling errors discovered while preparing to send this to Air Tran. I guess I was a bit upset when I posted this last night!
I received a phone call this evening from Air Trans Reservation Supervisor, Cheryl, # 89. I can honestly say that I have NEVER been treated so rudely in my entire life!
This woman accused me of stealing two tickets worth of credits from Air Tran and then went into a rampage about how prior to this promotion I had NEVER flown Air Tran. Both are out and out lies!
We ate a Wendy's nonstop for weeks, sometimes more than once a day and my freezer still has two huge containers of Frosties!
I sent in enough coupons to max out my account. I already had 2 credits in my account from Air Tran flights that had not expired, so I sent in enough coupons to get me 30 more credits. I sent in 128 coupons (32 credits) to my DH's account and 128 coupons (32 credits) to my DD's account.
My first of my credits showed up before Christmas and we used three of the vouchers to fly our children back to college after Christmas. I had one more set of coupons appear in my account and then shortly after that another set appeared. I thought it was weird because one the 4 sets I sent to DD's account never showed. I just figured that they messed up the names and numbers since the first names are very similar and the last names are identical and thus put 8 credits in the wrong account. No biggie on our end since we were planning to use them to fly the family to Disney. I had called at one point to see if DD's had shown up but this was prior to the extra credits appearing in my account.
DH's credits finally showed in his account and in fact had been sitting in the history for 2 weeks and I had to call to get them to move it to the credit section so I could get vouchers.
In total we sent in enough to get 12 one way tickets and we were credits 12 in total: 4 to DH, 3 to DD and 5 to me. Still 12 in total so I did not even try to call and get them to correct it. Just not worth the hassle I figured!
That is until tonight! This woman, Cheryl was beyond rude to me. She was nasty and accused me of stealing 2 flights which still makes no sense because it was 8 credits in question. Then she said she was canceling our flight and then told me I could pay $100 a piece for 6 credits! Again this still makes no sense!
I was upset. I was outraged but I never once lost my temper or swore or anything rude back to her! I sincerely hope that Air Tran taped the entire conversation! She even had the audacity to tell me that she did not like my attitude????? She was so rude and threatening to me. I politely, asked to speak to her supervisor and she said she was the supervisor!
Then she started that I was giving her false information and I asked her to repeat what I had said that was false. Fortunately for me I could put my hands on the paper where I had recorded every date that I had mailed things, when they were shown in the account and when I had converted them to vouchers to book our flights. I had even written down some of the dates that I had called to check on the status of the accounts.
She finally said she had to go over the accounts and asked for DD's account number too. She said she would call back this evening before 8 PM and for the third time told me she would be there until 1 AM. The relevance of this bit of information I still fail to see.
I was in tears when I got off the phone! DH had heard my end of the conversation and insisted that I call the Air Tran number back and talk to customer service. I did that and reached a Sandy.
Sandy was very helpful, polite and professional. First she had to calm me down as I was so upset I was shaking. I told her that I had been accused of lying and cheating Air Tran out of 2 tickets and that I had done no such thing.
I told her if anything Air Tran had put a fifth set of credits into my account instead of my daughter's account. She took my information and our flight confirmation numbers and said she would see what was going on. She said she was sorry that I was having trouble and that the man who supervises the department was probably gone for the evening but she would see what she could do.
About 15 minutes later Cheryl calls back and says that she will freeze DD's account and max it out but not cancel our flights. No apology at all!
I asked that if DD flies Air Tran on a purchased ticket will she be able to get credits and she said yes. Stupid me....I ended up thanking her! What a riot!
So I got off the phone and just plain felt abused! DH knew I was upset and he offered to take me out to get a late dinner so we left.
While we were gone Sandy called back and left a message on our answering machine. Sandy said she had spoken to Cheryl and that Cheryl had said that we had reached and agreement about the credits and if there was anything else she could do to get back to her.
I still can not believe the way I was treated! What in the world would it matter if I had ever flown Air Tran before? And we have flown Air Tran before and in fact our older daughter has flight credits in her account right now and I had some too! Nothing in the promotion said that you had to already be an Air Tran customer. And accusing me of stealing two flights? What in the world was this lady thinking?
I am greatly disappointed in Air Tran and I will be a nervous wreck when we take our trip for fear that some thing else will go wrong. If I could afford to reschedule the remaining 9 flights we are going to take I WOULD!
Can you believe this? At the very least I expected a sincere apology that they had screwed up!
*edited for my numerous spelling errors discovered while preparing to send this to Air Tran. I guess I was a bit upset when I posted this last night!
