Advantage Rental Car - My Recent Experience

SteveS

Mouseketeer
Joined
Aug 23, 1999
Messages
305
We just got back from 10 very hot days at WDW.

Every week I read someone on these boards asking about Advantage Rental Car. I used Advantage on this trip so I thought I would give a detailed evaluation of my experiences.

Cost - I made my reservation with Advantage a long time ago and scored a great rate. I had reserved a Mid-Size for only $102/wk. Comparing that with current rates it is less than half what is quoted today. Today’s rates are not as good and the cost advantage is not so dramatic.

Shuttle – After we got our bags we proceeded down to the Ground Transportation level. The Shuttle was there waiting. We had no wait and got right on with another couple. Within a matter of a few minutes we were on our way. I did hear that Advantage is one of the car rental agencies that are moving into MCO. That will be nice.

Rental Counter – I had heard horror stories about how long the lines are and how slow the process takes. I had a friend that waited in line over 90 minutes. We got there and there were only 4 people in line and 4 agents. I thought this would be a breeze. I was wrong. They are very slow. We waited 20 minutes before being called to the counter. From there things went down hill.

The guy we dealt with tried to be our best friend. He first wanted to know if we want the full insurance coverage or just the LDW. I explained that I didn’t want either. I know all rental agencies try to sell LDW but this guy was a little over the top and my friend had it stuck on his contract and told it wasn’t optional. So we got that issue resolved.

Next he stuck a contract in my face to sign. It had the prepaid gas coverage on it even though I said I will return it full. I made him redo it without the $35 gas option. The third contract he wanted me to sign had a new charge for Roadside Assistance. Again I told him to take that off. Finally I got a clean contract after many attempts to sucker punch me.

The Car – My contract was for a Mid-Size but what I got was a compact. I couldn’t even get two suitcases in the trunk. By this time all I wanted to do was get out of there. The car had almost 33k miles which I pretty high for a rental. It smelled liked someone smoked in it and the fabric on the seats were stained and thread bear. I was a few miles down the road when I noticed that the tank wasn’t full. It was at ¾ but it was too late to do anything about it. This was not a well kept car. It did drive ok and it served our needs for the trip.

The Return – When I returned the car the process was easy and uneventful. The shuttle was there and ready to take us back to MCO.

Final Thoughts – I you are willing to put up with some aggravation and the price is a concern then give them a try. But watch what you sign because they will try and sucker you into extra fees. They are not easy to work with and the cars are not very good.
 
Thanks for sharing your experience - I was curious about this company. I will just stick with Alamo! I love their self-serve kiosks. No putting up with pushy agents trying to sell you every extra item possible!
 
Thanks for sharing. I'm always happy with Thrifty. I dislike pushy sales men like that. Recently went to Reno and tried Alamo. I had one of those pushy sales men. Tried to sell me every insurance in the book after I told him several times my personal insurance will cover it. Finally after 25 minutes we had our rental car. Good to know to stay away from Advantage.
 
I made my reservation with Advantage a long time ago and scored a great rate. I had reserved a Mid-Size for only $102/wk. Comparing that with current rates it is less than half what is quoted today. ....

A rental agency can be profitable if they charge profitable rates OR if they're able to convince (strong arm or con) enough customers into purchasing profitable "extras". That includes items you were pitched. It also includes GPS, toll processing etc.
 

Thank you for reporting back. I have a reservation with Advantage next month but after reading some less than glowing reviews, I'm having second thoughts. Not to mention I don't have a credit card and using a debit will probably be a hassle.
 
Thanks alot for posting back!!:)
I too have been waiting to hear about experiences with Advanatge, I have a reservation for next June and it is $200 less than anything else I have been able to find...After hearing your experience I am thinking I will continue to look and find something else, I'm not sure what the cut off point is as far as savings but if i can get within $100 of Advantages rate I'll probably switch. It's just not worth the hassle of "playing the games" with them. Some of the things that you pointed out really bother me, not getting the type car, adding charges after you specifically declined them...it's just not worth the headache, I'll go with Thrifty Blue Chip again.
Thanks again, I really do appreciate you taking the time!
 
Thanks for sharing your experience - I was curious about this company. I will just stick with Alamo! I love their self-serve kiosks. No putting up with pushy agents trying to sell you every extra item possible!

We love the Alamo kiosks. While not pushy, they do push the extras on you many times. When using SameTime, then they ask again at the kiosk if you want the extras, then the agent at the exit booth will offer the return at any level fuel option. They sell it as a great deal at near or below market gas prices. However if you return that car half full, you have just paid twice the going rate for fuel. You paid upfront for a full tank and will not get refunded for the remaining fuel. Even if you return it with an 1/8th of a tank, you still pay way more than the current market price for gas.
 
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