I was completing the paperwork today and on the last page it asked for a photo copy of front and back of credit card and id. It didn't seem normal or safe to me. I checked with Chase and the fraud department said there is no reason why the wouldn't that as a verbal authorization would suffice and advised against providing those documents. When I called Adavantage Romina said that it was corporate policy and that she would cancel the reservation. I told her I didn't want to cancel and wanted to talk to corporate myself. She refused to provide further information. They've been in business for years and online reviews were mixed with really no reviews of their rentals. We'll pass. Who have you guys used with success?