ADR advice for Disney UK Flight inclusive Package customers!

[Twinkly-Tink]

Just some advice for those of you that have flight inclusive packages booked Direct with Disney UK.

I called the 0870 number yesterday to book my ADR's - this was my first time - transferred me over over to the US booking centre no problems at all!

First attempt the CM tried to tell me Sci Fi couldn't take ADR's at 90+10 so I called back. This time got a more friendly CM who didn't question the 90+10 at all - infact seemed to be going great until they aked for my reservation number.

We only had the 1 number - that's shown on all our invoices and confirmations and it's in the format xxxx-S09 - well this wasn't recognised in the Disney system and she struggled to find it via my name and personal details too!! I was starting to panic!!

As a last resort she asked for the hotel information and eventually she found the reservation!

So, all in all on the phone for 22 mins - got the ADR's we wanted and now have the 'Disney reservation number' in case we need to book more.(12 digits long!)

So, for those of you with reference numbers in the format above, you may want to call Disney BEFORE you need to book your ADR's - could save you the heart failure I almost had when he told me she had no reservation in our name

Hope this helps some of the newbies out there

 

[Young Pooh]

It sounds like the reference you had is for Virgin as that is who Disney UK arrange the flights with.

Glad you got it sorted out in the end.

 

[Twinkly-Tink]

I don;t doubt it!! Openride operate the packages for Disney Uk and they are owned by Virgin! It would just be nice if the invoice from Disney had both references on.

 

[orangetiggs]

thats a virgin refe number for sure

we have a hotel only package so I think we should be ok for our adrs i'm hoping

If you call disney uk they should give you the reservation number

 

[paulh]

if your not doing the +10 usly just give phone number. As for the 0845 no try putting it into http://www.saynoto0870.com/search.php .our broadband call package has free numbers to 01/02/03 numbers.this site has the 01/02/ numbers for them as they have to have one as well.
Paulh