For those who know, does this sum up how it works?
The waitlist is put into the computer. If there is a match, it is found via the computer. It doesn't automatically book the ressie, but gets sent maybe in a list or something to CM's who open up the match, borrow points if need be, actually book the ressie and do anything else if need be (I know there was a note in my waitlist although I don't remember what it was). Once the actual book is done it generates the email or letter depending on how the confirmation was requested. Is this correct?
If so, I just have a couple of questions - how long do you think it takes once a match is found in the computer to the point of the CM booking the ressie and generating a confirmation?
The confirmation if done via email takes about a day? (This is what a CM told me but just wondering if that's correct--they told me that via mail takes a lot longer)
Say if there is time between when the computer finds the match and the CM making the booking, is there a chance the room can be snagged by other CM's making ressies?
Does the computer automatically find the match once the waitlist matches, in other words, the second a person calls to cancel their booking, the room is available, but the computer sees the waitlist match and grabs it before it gets put in the general pool of room availability?
Why do some CM"s process the match if you happen to call and it's sitting there, and why do others not? Why would the CM from PP not even tell them that there was a match? What would be the big secret?
Also, when would you be able to see the resv. on dvcmember.com? Right after the waitlist CM processed the booking?
Just trying to get a better understanding and make sure that rooms aren't given away by accident just because the waitlist matches haven't been processed yet or something!
TIA!
Why do some CM's process the match and others don't?