I too booked thru the AAA website for our stay in July as AAA had their discounted room rate available and two calls to CRO yielded 'no available AAA discount'. Shortly after I booked online thru AAA, I rec'd an email from a AAA agent with her name, email and phone number for any additional questions that may come up. It was a very good experience and I wouldn't hesitate to book that way again. (This was for a room only reservation)