This is my first time to book throught AAA. Although I called the number in the telephone book for one of the offices here in Wichita, KS, somehow I was connected to the Lawrence, KS office. I have to say, the agent I spoke with has been great! Since I am not sure if it OK to post her name, you can email me if you want it. Everytime I have asked her something, she has been extremely accommodating and prompt. One of the reasons I like doing things myself, is when I want to know something, I don't like to wait. I was booking reservations for two families, and this agent has priced things numerous times, and each time she has been speedy getting the information back to me. We are doing all our correspondance over the telephone, and you might not be comfortable with that. I don't know if she is a Disney "expert", but I have been pleased with the service I have received. I have been able to contact her via an 800 number so no cost for the phone calls.