Yachtsman Steakhouse
We began dining at the Yachtsman Steakhouse four years ago. The first time we went the service and food was wonderful. The second and third times we dined here, the same experience. Then last year we returned to the Yachtsman Steakhouse expecting nothing more than wonderful service and food and left extremely disappointed. I now understood where some of the negative reviews were coming from. It was a train wreck; our server was too busy chatting with a larger table bringing them cocktails and pawning all over them, we felt like chopped liver. Our plates were never cleared in between courses and when the food runner arrived he had no where to place our hot food. My father’s steak was raw, like mooing there on the table. When the server finally realized we were less than pleased she tried to make up for it, but I wasn’t about to buy it. At no point did the manager bother to come over and check in until after we were done eating. The server really should have alerted him about the situation, but she chose not to. Just an ugly experience last year and I was hoping for a return to excellence this year.
This year it was a clean slate, you always get another chance in my book, but do not mess it up twice. We arrived at the steakhouse early as requested the WDW adr policy and checked in. Much to my surprise there was only another couple there waiting. Usually the lobby is jammed full of people waiting to be seated, but again it is mid week. We sat for about 20 minutes, which is not long for some of the more busy places, but I checked in at 6:30 and we were not seated till a little after 7:00 PM. We were seated in the main turret room with a view of the pool. My only complaint about this so called steakhouse is the noise level. Go to a Morton’s, Ruth’s Chris or Capital Grille and they are nice cozy quiet restaurants. With the wooden floor in here it just becomes very loud and unpleasant at times.
Crewman's Cup Lounge
We looked over the menus and waited a long time to be greeted by our server. When you have waited long enough to realize you have been waiting a long time, if that makes any sense. Our server finally arrived to greet us and welcome us back. He discussed the menu and recommended a few items for the evening and took our drink order. We looked over the menu and found some familiar things and some new items. Not a whole lot of seafood items on the appetizer menu, some scallops and lobster bisque, but nothing thrilling me. The charcuterie board is still on the menu, but DF and I found it very bland last year, so we took a pass at that. Our server returned with the beverages. Iced tea service me included simple syrup, sugar cubes and packets, a nice touch.
We place our order and enjoyed our beverages while watching the crowds stroll by on the boardwalk outside. A lot of attention was put into building this restaurant it is just a shame that it overlooks a pool area and a smoking section. It kind of takes away from the experience imho. The house bread finally arrived, that duty again would be made easily by an assistant server, but Disney places all of the duty to fall back on the server. I do not know whether that decision was made by the servers or management, but servers get hung up by other tables and cannot properly attend to all of their guests.
Our appetizers arrived and mine was served on the biggest plate I have ever seen. It was rather cumbersome for the server to move things out of the way while balancing the other dishes. The plate is gorgeous, but it is on the large size for the table. My sampler offered four different tastings of heirloom tomatoes and cheeses; tomatoes and ricotta cheese with pesto, tomato shashimi style with black Hawaiian sea salt and powdered mozzarella, mozzarella balloon atop diced tomato and herbed breadcrumbs; and fresh buffalo mozzarella with balsamic glaze. A little molecular gastronomy skill being used here as the appetizer was as fun explore as it was to eat. DF had the cheese sampler, which he enjoyed, while DM ordered the lobster bisque. The bisque had a nice flavor, but it didn’t have any lobster meat throughout or garnished on top. The way the menu is written it leads you to believe that there should be some solid chunks in the dish, so a bit of a disappointment.
heirloom tomato appy
Our appetizer plates were cleared and our entrees arrived shortly after. My DF and I both chose the Prime NY strip with carmody potato gratin and green peppercorn sauce. I ordered mine medium rare and it came out on the medium to almost medium well side. I should have sent it back, but it takes too darn long and my fathers were more done than he wanted as well. DM’s filet was on the raw side in the middle so she ate around the middle. A steakhouse that cannot cook steaks, what are you doing? I do not think they would classify as Prime either, because they were not Prime steaks unfortunately. The Carmody potato gratin was super thin sliced potatoes stacked about 3 inches tall. The potatoes actually started to turn brownish grey and it just didn’t taste very good. The caramelized onions were a nice accompaniment and DM’s mashed potatoes were fabulous. I should have subbed the mash!
Looking back, it was a so-so experience, another disappointment. I am not sure we will go back next year. There were things that were good, but overall things were meh. The food and service were poorly executed. To top it off the dessert menu was rather unappealing. Gone is the signature Banana Napoleon-what? No straight up decadent chocolate cake or dessert-what? I don’t know if there is a new chef that is trying to hard or what, but steakhouses generally offer basic bills of fare. I am really disappointed with the new direction of the Yachtsman Steakhouse, I hope it is not just me though.
I almost feel like things have declined in service over the past three years and it are unfortunate to see that. It is not just YSH, but I feel like the service at the other signature restaurants is lacking at times as well. Then again maybe I expect too much, but on the other hand I should expect excellent service at WDW signature restaurants. We had great service at Tutto Italia & Teppan Edo and they are not signatures. Do the servers have too many tables and are they stretched too thin? I am not sure who makes the decision whether servers or management decides the work load for servers. That would be an interesting fact to know.
Till next time…
Overall
Food: 7
Service: 7
Atmosphere: 7
coming up 50s Prime Time Café