I'm not so sure. I suspect that, even given our committment to WDW, our expenditures at the parks still fluctuate up and down depending on our satisfaction with the experience. And the guests who tire of the park experience and high prices and just use DVC as a Florida resort have very low park expenditures.
I agree that it is an encouraging step. But I do temper that optimism with the experience that often what DVC (the management ) think is a wonderful opportunity for the membership is not always viewed as such by the people that actualy have to buy/use the things. I'd love to know how Disney comes to some of the "offers" it makes to the membership, I feel certain that anyone who actually uses the programs could see the shortcomings of a lot of the offers we receive, management needs someone who actually uses DVC as a paying customer to vet some of these choices, because I'm at a loss to see who in their right mind would use some of the programs they come up with.
LOL .
Originally posted by vernon
Still, as said about people getting married for a 2nd/3rd time, a triumph for hope over experience
Ya, he's probably limited on what he can say. He can't write a letter saying, "we will have less applicable discounts, more trash in the halls, further problems with smoking in non-smoking rooms, don't anticipate any park discounts, we're getting rid of the "welcome home" greeting, our hiring standards are being reduced, member parties will be priced very high, we don't plan on having a reasonable clothing line with for DVC members, and a catalogue is out of the question, pool hopping will be discountinued, bus service won't be improved, new resorts will be further away and you can count on your points having much less bargaining power in the future for cruises and other trade options, those point requirements will continue to escalete for no justifiable reason."Originally posted by Granny
LOL, Vernon!
I agree that the words spoken by Jim Lewis are typical of any manager taking over a new assignment. But like any manager in a large corporation, he will be eager to put his stamp on the position. Maybe he will see some additional discounting or perks as being overall beneficial to total business.
But if he is dedicated to DVC business, then he might be measured by one thing only....new sales. After all, helping park attendance and/or spending isn't in his job description, is it? I will admit that his position will be responsible for some sort of "customer satisfaction", but we'll see if the "investments" they make for new members translate into investments for all of us.
I guess I'm neither optimistic nor pessimistic about this new DVC boss. As Doc loves to say, we'll all have to "stay tuned" to see how it comes out!
Originally posted by MJTinNH
Well, it certainly sounds intriguing. I hope we will see some of these "changes that will benefit existing members" sooner rather than later. The suspense is almost too much to bear!
The cynic in me agrees with vernon; such "rah-rah"-speak is heard all too frequently - just like when politicians quit "to spend more time with their family." But a new face with 100% DVC focus leaves at least some room for optimism.
