I have had a couple of shopping trips that "did not register" and doing a quick Google, have seen some people saying the same thing in the past couple of months. There was even a thread on this board a few weeks ago...Hey, stuff happens. I make mistakes at work. No one is perfect, but want to explore my options...
In the past when I have had a question about crediting, they credited me immediately. Now they "look into it." They do it quickly and it turns out O.K., but I liked the "trust" element and the goodwill they put out in the past with their "O.K., we believe you policy." They probably lost a few rubles doing it the old way, but it was a great goodwill builder.
Again, I have lost no $$ this way, and the customer service people have been great, I just liked the old way better.
So,they are doing what they say they do, and I get the cash. Just wanted to see if there are other options that might work well