GaSleepingBeautyFan
DIS Legend
- Joined
- Aug 12, 2007
- Messages
- 10,685
I'm just venting here:
I'm booked at RPR for a Jurassic Park Kids Suite over Memorial Weekend for 6 nights.
I found out we can only stay 5 nights so I called to adjust my dates and was told that I would lose the Kids Suite and the rate because there are no kids suites available any longer over that weekend. It would have to be a cancel and rebook for another room type instead of just a quick adjustment.
So I ask for a Supervisor who comes on the line and tells me the same thing. I explained that I want to keep the room - just have it for one less night but was still told not possible. So then I said that doesn't make sense because I'm already booked in the room so why would we lose it just because we don't need one night.
I was told it's the way their computer system works. That is totally ridiculous.
I have left it alone currently because I figure I'll call back in a day or so but it so annoying that I can't just make an adjustment.
If I can't make the adjustment when I call back, I don't know what I'll do. We want the kids suite and I'm honestly not interested in staying at RPR if I can't book the room we want.
I guess I'll talk with the kids when they get home and see if Kids Suites are available in the Hard Rock Hotel for the dates I need that weekend.
I'm booked at RPR for a Jurassic Park Kids Suite over Memorial Weekend for 6 nights.
I found out we can only stay 5 nights so I called to adjust my dates and was told that I would lose the Kids Suite and the rate because there are no kids suites available any longer over that weekend. It would have to be a cancel and rebook for another room type instead of just a quick adjustment.
So I ask for a Supervisor who comes on the line and tells me the same thing. I explained that I want to keep the room - just have it for one less night but was still told not possible. So then I said that doesn't make sense because I'm already booked in the room so why would we lose it just because we don't need one night.
I was told it's the way their computer system works. That is totally ridiculous.
I have left it alone currently because I figure I'll call back in a day or so but it so annoying that I can't just make an adjustment.
If I can't make the adjustment when I call back, I don't know what I'll do. We want the kids suite and I'm honestly not interested in staying at RPR if I can't book the room we want.
I guess I'll talk with the kids when they get home and see if Kids Suites are available in the Hard Rock Hotel for the dates I need that weekend.