DW and I called on 3 phones this morning, got through on one phone right away and maybe another one (at least one phone got the "we're experiencing high call volume..."). We got all of the ADRs on our schedule - even got a CRT about 5 days in at 8:20 (we want 8:00 on that day or another and will try for 8:00 at the 90 day mark).
Total phone time for 8 days of ADRs - 25 minutes. It was interesting that even though we got the high call volume message on one phone, there were only about 150 ADRs made during our 25 minute call (judging by the difference between the ADR#s).
We did have a little trouble at first with the reservation#. The CM pulled up the reservation based on the number, but our name wasn't on the reservation. We're using a TA for our room reservation, and the first area the CM looked up must have had the TA information. I'm not sure if the CM ever saw our name or not. But a word to the wise - the name on the ressie might by your TA's.
Total phone time for 8 days of ADRs - 25 minutes. It was interesting that even though we got the high call volume message on one phone, there were only about 150 ADRs made during our 25 minute call (judging by the difference between the ADR#s).
We did have a little trouble at first with the reservation#. The CM pulled up the reservation based on the number, but our name wasn't on the reservation. We're using a TA for our room reservation, and the first area the CM looked up must have had the TA information. I'm not sure if the CM ever saw our name or not. But a word to the wise - the name on the ressie might by your TA's.
I am from California and it is 3:10 p.m. in the afternoon and i said hey why not try?? This will be a perfect ending to the week before we leave on a 7 day western cruise. I am so excited i do not have to get up at the crack of dawn and try to dial & redial. Thank you to everyone for all of their tips!! 