captaincrash
<font color=darkorchid>!!!Surrender over yer LOOT!
- Joined
- Feb 23, 2005
- Messages
- 10,508
Good luck Crash. Aloha just folded earlier this week and so those passengers are scrambling too. A friend of mine was supposed to fly to Honolulu next weekend and is having a heck of a time finding anything decent. They could fund an extra vacation with the cost they have to shell out for replacement tickets.
Is this Aloha??? They posted this on their website on Monday. United and another Hawaiian airline is covering the flights as we have been told.
Well...
... it seems that Aloha AND ATA both filed - however I am only getting familiar with ATAs' situation.
I called United to see about getting my tickets honored with them and it seems no "travel vouchers" are available to me because thier policy is to assisst travelers who are STRANDED and need to get home.
So - while on hold (and sometimes talking to the customer service rep wih our credit card company) ... I'm reading forum postings and blogs on airline bankruptcy issues - as well as the FTC postings following 9-11 regarding how airline bankruptcy passengers are treated in the wake of the event.
So far - it seems our credit card company is giving us good cause to be optimistic about our prospects with them. we're being told on one hand that we'll have to wait 30 days to file a disputed charge report - and that is annoying me because nothing is going to change in this time frame - and that the ATA web site specificly directs me to try for a refund.
Now I'm being told a mixture of good and not so good... the Visa company is not strict about a) the 60 day window to file a dispute (I'm filing now anyways as I'm at the 53rd day following purchase)... and that the credit card company is mostly concerned that b) the merchant has a chance to resolve the dispute <they're closed down and my attempts to exercise "alternate travel" with thier ticket on another airline have been fruitless since I'm not already traveling when they went BK>... and c) they are insured or offset with the ability to write off losses on their taxes <the rep said this> ... so they can absorb some losses. Whats NOT SO GOOD is the rep is also talking about how often the customer is the one left holding an empty bag ... so should I be worried about getting burned in the end here???
The final thing the rep told me which pleases me to no end < !!! > is that he is now processing a one time exception now to forward my dispute of the claim without waiting 30 days from today to file. He went on to say they are coming up with a formal policy to customers who are at risk of a loss due to the ATA bankruptcy.... and future claims will be subject to the formal policy if it differs from what we are doing today. All I'm concerned with is being first in line for a FULL refund at the earliest possible juncture... and it looks as if I've secured a spot near the front of the line with VISA.
At any rate - before I mail the dispute to VISA I'm going to look into trading our flight vouchers at $1400 for travel on another carrier. Maybe one of them (other than United) will honor them for travel to Honolulu ... and according to Kayak.com the travel to Honolulu on our dates is starting at $650 per person ... or $2600. This might still emerge as a travel bargain of sorts as opposed to an annoyance with money (and some slightly uneasy feelings while waiting for a likely refund) tied up for a few months. Now if only I can find an airline to honor my ATA tickets to Hawaii without an exorbitant fee - I'd be sitting pretty again!?
Sigh....
.... if only money grew on trees in unlimited abundance... I would not have to concern mysself with such diversions. HOW DARE they at ATA to declare BK before our scheduled travel is concluded! DRAT!
Seriously, good luck to anyone else holding ATA tickets. If anyone wants to forward private queries on what to do - or how to do it... just PM me to ensure I see it. Postings here - well... I have yet to read from the beginning of this chapter/thread - <WHICH I FULLY INTEND on doing>... I kno... fameous last words, eh?

There's some nice information on this thread
http://www.disboards.com/showthread.php?t=1777187
and it seems that if you paid by credit card you can just get refunded . . . however, you are still stuck with getting replacement tickets, of course. Sorry about this, Crash.
Thanks Julie...
I just went through that thread - a lot of chat and sympathy - but no one who was HOLDING tickets like me. And to think, I almost BOUGHT more ATA tickets for our return from Orlando to LA in September! Good thing I didn't, eh?