jaguar9748
DIS Veteran
- Joined
- Aug 21, 2001
- Messages
- 531
After hearing the news that POFQ was reopening 5/31, my DD and I decided to spend the night of 5/31 at POFQ on our way home from a Miami-based cruise. To give you a little background, my DD and I (plus DH and DS) go to Disney an average of 4 times a year and are annual passholders. My last visit was to Coronado Springs in April - a truly magical visit.
Our stay at POFQ was not as magical - I will hit some highlights. Check-in was OK. Debbie, our check-in CM was transferred from Ft. Wilderness and was unfamiliar with some of her duties. For example, she told me that we had Express Checkout, but this morning we found out that we did not.
The airconditioning was not working well in the main building. We heard several other complaints that some guest rooms were having air conditioning problems.
The outside of POFQ has been newly painted - so pretty! The grounds are as beautiful as always! Saw bunnies and ducks! Our room was very clean and smelled good. It was obvious that no work had been done inside the room (1111) - scuff marks on walls, spots on carpet, scratched furniture.
Since we had just come off a cruise, we went to the laundry room to wash a few items. Put the money in the washer and no water! Waited 30 minutes for maintenance and another 15 for them to determine how to turn on the water. Once they found the right valve, the washer worked like a charm!
I had not been in the food court previously. It was clean and the food offered was very good. Some of the staff seemed unfamiliar with their duties (for example, the bakery person said she had a certain item; it turned out that she did not). There are no line queues set up which will be needed as the resort fills.
The ATM machine was down.
The arcade is huge!! There is obviously new carpet and all of the machines appeared to be working.
The boat is running to Downtown Disney. There is a separate boat for POFQ and a separate boat for POR.
The buses are stopping at POFQ first and then continuing on to POR.
I found it strange that many of the guests were being placed in Building #1 (one of the farthest buildings). During our many walks through the resort, we saw rooms that were not set up for guests. Several rooms that had open blinds showed that the mattresses and bed rails were simply stacked in the rooms.
The ice machine on the first floor was broken.
I feel very comfortable that many of the issues will be corrected with further training and experience (a least future guests will be able to use the washers
).
I was VERY surprised that Disney was not prepared for this resort reopening. Things such as broken ice machines, no water in the laundry room, non-working ATM should have been handled prior to the resort opening. I also found it strange about the rooms that were not ready to receive guests. I guess I just feel that since Disney announced the reopening of POFQ a couple of months ago, that they would be more ready. It would have been a great time to apply a coat of paint to some of the rooms. I will be very interested to read future reviews as the resort gets back up to speed.
Our stay at POFQ was not as magical - I will hit some highlights. Check-in was OK. Debbie, our check-in CM was transferred from Ft. Wilderness and was unfamiliar with some of her duties. For example, she told me that we had Express Checkout, but this morning we found out that we did not.
The airconditioning was not working well in the main building. We heard several other complaints that some guest rooms were having air conditioning problems.
The outside of POFQ has been newly painted - so pretty! The grounds are as beautiful as always! Saw bunnies and ducks! Our room was very clean and smelled good. It was obvious that no work had been done inside the room (1111) - scuff marks on walls, spots on carpet, scratched furniture.
Since we had just come off a cruise, we went to the laundry room to wash a few items. Put the money in the washer and no water! Waited 30 minutes for maintenance and another 15 for them to determine how to turn on the water. Once they found the right valve, the washer worked like a charm!
I had not been in the food court previously. It was clean and the food offered was very good. Some of the staff seemed unfamiliar with their duties (for example, the bakery person said she had a certain item; it turned out that she did not). There are no line queues set up which will be needed as the resort fills.
The ATM machine was down.
The arcade is huge!! There is obviously new carpet and all of the machines appeared to be working.
The boat is running to Downtown Disney. There is a separate boat for POFQ and a separate boat for POR.
The buses are stopping at POFQ first and then continuing on to POR.
I found it strange that many of the guests were being placed in Building #1 (one of the farthest buildings). During our many walks through the resort, we saw rooms that were not set up for guests. Several rooms that had open blinds showed that the mattresses and bed rails were simply stacked in the rooms.
The ice machine on the first floor was broken.
I feel very comfortable that many of the issues will be corrected with further training and experience (a least future guests will be able to use the washers
).I was VERY surprised that Disney was not prepared for this resort reopening. Things such as broken ice machines, no water in the laundry room, non-working ATM should have been handled prior to the resort opening. I also found it strange about the rooms that were not ready to receive guests. I guess I just feel that since Disney announced the reopening of POFQ a couple of months ago, that they would be more ready. It would have been a great time to apply a coat of paint to some of the rooms. I will be very interested to read future reviews as the resort gets back up to speed.
I only have 11 Days 0 Hrs 10 Mins 21 Secs!
