%40 off and free dining?

[beachgrl001]

Can you define nasty for me please.

I would like us all to take a step back and look at this from the viewpoint of the CMs who are working the phones.

It has been reported that they have been admonished by management and that their job has been put in jeopardy over this fiasco.

I'm not blaming anyone but Disney for the way this has gone - but I think we need to cut these CMs some slack - how would you feel if every call you got over the past week was from someone trying to get a discount - and in many cases you can see they have called multiple times.

Remember I'm not blaming anyone here - Disney messed this up - but just like I said that we should not take this out on each other - we also need to be kind to these poor telephone CMs.

I was very kind from the start. I had not called multiple times I called 2 weeks ago for a dvd.
When I am polite to someone I expect them to be polite to me in return. This was not the case. He was unfriendly and not at all welcoming in any way shape or form. This was even before I asked very politely if I could use a code. I feel that answering the phones is a form of customer service, ie; to serve the customer.
I would never book my vacation with someone like that. Maybe I am fourtunate but I have never spoken to anyone who worked for disney that had an attitude like that. Having worked in retail their have been plenty of times I've had horrible, mean, nasty coustomers. I was always taught to put on a smile and be polite (that you catch more flies w/honey ).
I never really expected to get the "code" I was not mad or upset when he said "no" I was a little upset over the way I was treated from the begining of the call. (Im way over it)
I would like to stay onsite for this trip but with no discount I will be just as happy renting a four bedroom pool home 5 min away and saving my money to spend at disney

 

[Trekker]

I was very kind from the start. I had not called multiple times I called 2 weeks ago for a dvd.
When I am polite to someone I expect them to be polite to me in return. This was not the case. He was unfriendly and not at all welcoming in any way shape or form. This was even before I asked very politely if I could use a code. I feel that answering the phones is a form of customer service, ie; to serve the customer.
I would never book my vacation with someone like that. Maybe I am fourtunate but I have never spoken to anyone who worked for disney that had an attitude like that. Having worked in retail their have been plenty of times I've had horrible, mean, nasty coustomers. I was always taught to put on a smile and be polite (that you catch more flies w/honey ).
I never really expected to get the "code" I was not mad or upset when he said "no" I was a little upset over the way I was treated from the begining of the call. (Im way over it)
I would like to stay onsite for this trip but with no discount I will be just as happy renting a four bedroom pool home 5 min away and saving my money to spend at disney

I cannot agree with you more! I'm just kinda putting myself in the CMs place - they are frustrated - but it is not an excuse for poor customer service.

 

[beachgrl001]