So I got right through this morning... at exactly 7am.. there was no hold music just silence

I waited about 15 mins and then had to hang up because I had an appt to get to

I have no idea if I was even in the que because there was no other messages or music

Anyway of course when I called back NOTHING is available

I know the public sales happen on Thursday, but the email for Chase cardholders said pre sale 29th and 30th... so does this mean a few more spots might open up tomorrow morning at 7am? or do I have to just try on Thursday?? I'm staying club level and called to have them book and the CM wasn't very helpful so I don't want to take the chance with them even though I let them book everything for F&W last year and I got everything I wanted.
So frustrating this morning....
Thank you
~N