So for those of you following my Wendy's saga....I just received a telephone call from the lady at the Albany County Health Dept.

First I'm going to say I'm super impressed that first of all she took the time out to call me, but she also went to the raw chicken Wendys and did a full inspection today and called me with the findings.

First off she starts out by saying the manager is very young and is on the job not even 1 month. She commented that she was going to contact the owner because that's not an acceptable timeframe for someone to be left alone and be responsible and not checked up on. He was completely clueless about fryer temps and monitoring them and logging them. He was also completely clueless about the fact that b/c Wendy's offers 2 chicken sandwiches, they are different chickens pucks and take different times to cook, the Spicy Chicken being thicker and requiring more fry time.

She went on to tell me a bunch of different things about staff knowledge (the fact they didn't know much of anything) and more food prep concerns. She said she left a huge list of things they need to change in order to meet the required health department rules and will be doing weekly follow up visits to make sure the changes are being made.
I'm really impressed with the Health Dept. I'm still never eating at Wendy's again, but I'm impressed that they took my complaint as seriously as they did, sent someone out exactly a week from my incident and is making them change the way they operate. She explained to me that she relies on people reporting things like this because then she can go into the places she knows are problems and bust them.
I'm still completely UNimpressed with Wendy's because they have not contacted me about my letter at all. I did not include my telephone number in the letter, just my address and email address yet the Health Dept person got my number and called me when her investigation was complete.