For those of you who are also working to get their 20% back through the Ebates/Orbitz deal, I wanted to share the e-mail I recieved from Ebates today. I made my purchase on Feb 20 for 3 park hoppers and 3 character meals, but have still not seen my cash back post. I have been using Ebates for over 10 years, so I know the drill and this is honestly the first time I have had an issue (although some of the smaller amounts in the past I could have missed because I was never watching as closely as this one!). I waited a week before going through the help link on the Ebates site. They then e-mailed and asked for some additional info. I had taken screen shots of whole transaction (thanks to this site!), and then today they asked for more info. Today I sent my confirmation e-mail and the dates I had when my CC was charged (transaction date and post date). I agree with the other poster that its a bit confusing that you don't get a Confirmation Number from Orbitz to provide, but a variety of other numbers instead.
After reading this e-mail, it does sound like an issue with Orbitz not reporting the purchase. Hopefully they can get things cleared up, because I'm feeling really frustrated! I would not have ordered these through Orbitz if it hadn't been for the great deal! Good luck to the rest of you who are also patiently waiting.
"Thank you for sending along this information. We have submitted an inquiry to the store regarding the reporting of this purchase, and will notify you as soon as we have information to pass along.
Ebates relies on our stores to report your order to us so that you can earn Cash Back. We cannot credit an account until the store notifies us that a purchase has been made and that Ebates will be paid for this purchase.
Please keep in mind that it can take some time for the store to respond and we will be sure to let you know as soon as they do. Most inquiries are resolved within 10 business days, though some do require more time (Up to 45 days).
If you have any further questions, comments or concerns please let me know and we would be glad to assist you further.
Thank you for using Ebates every time you shop online.
Cody
Customer Care
Ebates"
After reading this e-mail, it does sound like an issue with Orbitz not reporting the purchase. Hopefully they can get things cleared up, because I'm feeling really frustrated! I would not have ordered these through Orbitz if it hadn't been for the great deal! Good luck to the rest of you who are also patiently waiting.
"Thank you for sending along this information. We have submitted an inquiry to the store regarding the reporting of this purchase, and will notify you as soon as we have information to pass along.
Ebates relies on our stores to report your order to us so that you can earn Cash Back. We cannot credit an account until the store notifies us that a purchase has been made and that Ebates will be paid for this purchase.
Please keep in mind that it can take some time for the store to respond and we will be sure to let you know as soon as they do. Most inquiries are resolved within 10 business days, though some do require more time (Up to 45 days).
If you have any further questions, comments or concerns please let me know and we would be glad to assist you further.
Thank you for using Ebates every time you shop online.
Cody
Customer Care
Ebates"
