199 pass deal--any recourse?

[disynut]

I'm pretty sure I know the answer to this but I'll put this out there just in case. We have a savings account just for vacations and had the money saved for a spring break trip this April. Still, with some budget things going on in our district we held off on booking. By December they told us what cuts we would be getting and we did the figuring and since we already had the money saved we felt we would be okay(do you feel where I'm going with this yet?). So we go ahead and book our trip, the four day passes included.
This week, we go back from Christmas break and find out we are being cut more than twice what they told us before Christmas. (This is all employees in our district). Now, this changes things. Yes, we already had the money but just don't feel like going on a trip of this magnitude is responsible for us.
My question is this: is there anything I can do with those four day passes? They are non refundable and non transferable, right? That's the only thing that we would just lose(airline points go back in our acct, Dvc points go back in or I could rent the ressie), but that's over $800. This is awful on so many levels for us, please no flaming. I have been so very near tears this week that I can't take much more

 

[bwvBound]

My attempt to rephrase your question: You've purchased DVC special park passes (4 days, $199) for a family trip scheduled for April 2015 and now wish to cancel the trip. You are asking for help on getting a refund on the bundle of park passes.

Correct?

I don't know the answer and wish you well. I hope that a rephrase will trigger great ideas from others who may have relevant experience.

 

[disynut]

Yes, that's it. Sorry for rambling, I'm a bit of a mess right now.

 

[bwvBound]

You might want to ask Disboard's user "Cheshire Figment". That user knows a great deal on WDW ticket types and policies. Good luck!

Edited to add:
After some searching, I found a post that appears to have copied/pasted the details on this pass offer directly from the Member Services website. If the Pass offer description is complete, I'd assume that the tickets could be refunded. Have you called Member Services to inquire?

 

[KAT4DISNEY]

It won't hurt to call and see if you can get a refund. If MS can't help you might also call ticketing directly. I believe I've read Cheshire Figment state that they've not know disney to not at least give credit for an unused ticket so even if you can't get a refund my impression would be that you could have the value applied to a future ticket purchase. That purchase might have to be done onsite though.

 

[DebbieB]

When they had the annual pass with an activation deadline, people posted they were able to get a refund if they could not go by that date.

 

[cvjw]

We were unsure if we could use one of the special DVC AP's we purchased a couple of years back. It was up in the air if our teen could make our annual summer trip. I called member services who transferred me to regular Disney ticketing.

The ticketing CM I got was fantastic. She said I could apply the purchase price to another ticket of my choice, or she could refund the money right then.

Call Disney and see what your options are. Hoping for the best for you!

 

[disynut]

You all have given me hope this morning--I'm going to call this morning and see what they can tell me. Thank you!

 

[SUSIEQ]

You all have given me hope this morning--I'm going to call this morning and see what they can tell me. Thank you!

Please let us know what they say. Thanks.

 

[disynut]

I have had a hard time getting through. When I called the number on my ticket confirmation it took a while to get through, and when I finally did they told me to call Member Services. After multiple phone calls(the wait is always 20-25 minutes and I couldn't find the time to be on the phone thAt long).
Finally I got to where I could wait and then the rep I talked to had to put me on hold forever two different times. She never could get through to whoever she was trying to call to check(from what she said it made me think it was ticketing). She finally came back on and asked if I could still wait. I'd been on for 45 minutes at that point and did have to go. She told me that she would keep trying and put the notes on our acct and when I called back any rep could tell me. I didn't get a chance to call today but if MS is open tomorrow I will call then and post back here what I find out. The rep said she thought that if we didn't use the tickets and they did expire the funds would be sitting there and we could somehow go back and use the funds later? I've never heard of that and I don't really trust it but I don't have much choice. I would be thrilled if they would just let us trade them up for some other pass. I am just sick about it.

 

[J and R's mom]

So sorry to hear about the unexpected cuts. I do not blame you guys at all for wanting to hang on to your funds until the dust settles some.

Hopefully they will just refund the amount. Here's hoping for some pixie dust for you tomorrow!

 

[jerseygal]

VERY SORRY to hear about the possibility of a layoff/downsizing!
If I were in your position, I would also be VERY SCARED to take a vacation at very uncertain times...

When I purchased the special ticket, MS was very specific to tell me that the ticket was NON REFUNDABLE and had to be used by May 24th I think she said.
Hoping for the BEST FOR YOU! MUCH LUCK!

 

[bumbershoot]

Disney does tend to let you use the value of an expire ticket towards another ticket.

If it were me, since it sounds like it's just salary or hourly cuts, not a layoff, and it was all paid for, I'd go. We have, actually. And that was a layoff. DVC, presaved, etc. DH was having phone interviews over the week. And then he got his job offer while he sat in the lobby of the Grand Californian. Interesting memories. And that was in 2009.

 

[CarolMN]

I'm nearly 100% positive that you won't lose the money you spent on the tickets. You may not be able to get a cash refund, but worst case, you will at least be able to use the amount you paid towards the purchase of another ticket.

So sorry about the cuts and impact on your job. Hope something better comes your way.

 

[Sandisw]

I know when they offered the special PAP ticket in 2013, I was told that if we didn't use it by expiration, then I would have it as a credit for a future ticket since we were not 100% positive we would get there to use it.

We ended up going and activating in time, but the CM assured me that we wouldn't lose the money.

 

[disynut]

Sorry it took me so long to report back. I wanted to make sure what they told me would actually happen. I can't believe it--but they refunded my money! I can't tell you what that meant to us! I was at such a low point, that was so nice to hear! I know they probably looked at our "record" at Disney and immediately knew that they did not have to worry--we would eventually be back.

Thanks to everyone who responded with support and help!

 

[DWorldOrBust]

Sorry it took me so long to report back. I wanted to make sure what they told me would actually happen. I can't believe it--but they refunded my money! I can't tell you what that meant to us! I was at such a low point, that was so nice to hear! I know they probably looked at our "record" at Disney and immediately knew that they did not have to worry--we would eventually be back.

Thanks to everyone who responded with support and help!

Thats awesome! I am so glad that you had a positive experience during this difficult time. Im sorry your vacation didn't work out. I hope it all gets better.

 

[J and R's mom]

That's GREAT news!

 

[dizneygirl123]

I was in a similar situation and was told by MS I could only use them by May or upgrade to a annual pass. I'm so glad it worked out- I may try another cast member!