180 Reservation issue

[Sargeant Tibbs]

I wonder what the real motivator is behind this policy. Obviously Disney prefers their onsite guests to stay at one resort for the entire length of their stay, and this policy is a way of encouraging that, but I wonder why? They clearly have a good reason for it. Perhaps it has something to do with tying up several rooms with short stays, limiting the number of rooms available for those who want to book a particular resort for longer stays? Hmmm.

 

[msb578]

I wonder what the real motivator is behind this policy. Obviously Disney prefers their onsite guests to stay at one resort for the entire length of their stay, and this policy is a way of encouraging that, but I wonder why? They clearly have a good reason for it. Perhaps it has something to do with tying up several rooms with short stays, limiting the number of rooms available for those who want to book a particular resort for longer stays? Hmmm.

Honestly, I don't think there's anything behind it other than IT laziness. Closing the phone loophole just makes it a consistent policy.

Edit: Someone suggested this laziness is why Shades of Green doesn't have 60-day FP+. I disagree- I think that's just about money/negotiating.

 

[steves100]

Its fine. I'm going to book a dummy reservation and get my ADRs, then I'll cancel the hotel piece. If Disney wants to screw me over I have the ability too....

 

[msb578]

Its fine. I'm going to book a dummy reservation and get my ADRs, then I'll cancel the hotel piece. If Disney wants to screw me over I have the ability too....

Others may disagree, but I say go for it. If you're willing to put up the deposit, you're not breaking any rules.

 

[Jen731]

I thought ADR's are linked to your hotel reservation. Am I wrong about that? It was my understanding if you cancelled a room, you would lose your ADR's. OP, it's a bad policy. I would agree, it sounds like an IT issue that they can't figure out. Hopefully you get the reservations you want and it doesn't end up being an issue.

 

[TheRustyScupper]

BTW It wasnt my idea to only spen the 1st night at the Polynesian, i was basically forced to.

1) I don't believe I have ever heard of anyone BEING FORCED to book/stay at The Poly.
2) Did WDW say if you didn't stay at The Poly, you could not stay at WDW?
3) Just wondering.

. . . I booked my resorts 11 months in advance as soon as I could. The Beach Club was already booked up so I could only get 2 days . . .

1) Maybe you should have booked 11½-months out.
2) If you booked 11-months due to DVC Points, then this is one of the faults of the WDW-DVC program.
3) Many other timeshares in the area and around the world sell you specific rooms and specific weeks.
4) With using points, one is always competing with other who want the same nights.
5) Super-Duper for the resort to sell-out the timeshares, but can be tough on owners when it comes to using points.
6) Still, the policy is the policy; if one disagrees, then one can book/stay elsewhere.
7) Or, write a personal letter to Ogre (I mean Iger) and ask for an exception.

 

[msb578]

I thought ADR's are linked to your hotel reservation. Am I wrong about that? It was my understanding if you cancelled a room, you would lose your ADR's. OP, it's a bad policy. I would agree, it sounds like an IT issue that they can't figure out. Hopefully you get the reservations you want and it doesn't end up being an issue.

Nope, that's not the case. ADRs are separate from anything else.

 

[crmscotland]

I'm not doing a split stay, but l do think any guests who are shouldn't be put at a disadvantage, surely as long as you are staying onsite it shouldn't make any difference if that's at more than one resort.

I'd like to hear Disney's thinking on this. I tend to think it must be an IT problem, but surely that wouldn't be too difficult for them to sort, but then again seeing all the other problems they have with IT. Disney does many things well, imho IT isn't one of them.

 

[Jbausch]

1) I don't believe I have ever heard of anyone BEING FORCED to book/stay at The Poly.
2) Did WDW say if you didn't stay at The Poly, you could not stay at WDW?
3) Just wondering.





1) Maybe you should have booked 11½-months out.
2) If you booked 11-months due to DVC Points, then this is one of the faults of the WDW-DVC program.
3) Many other timeshares in the area and around the world sell you specific rooms and specific weeks.
4) With using points, one is always competing with other who want the same nights.
5) Super-Duper for the resort to sell-out the timeshares, but can be tough on owners when it comes to using points.
6) Still, the policy is the policy; if one disagrees, then one can book/stay elsewhere.
7) Or, write a personal letter to Ogre (I mean Iger) and ask for an exception.

I booked DVC points so I booked as soon as I could. You are stating it is our fault due to lack of planning..it is not. also that wasn't the policy when I book. It was changed. I don't feel it is fair. I have written letters and spoken to Disney about it.
I was able to get the ADRs I wanted. I simple feel I should not have to get up at 4 am three times to make ADRS.
As for your ' points' you have none! Yes I could book elsewhere..duhhh...and if I did I wouldn't be able to be on the Disney dining plan. That's not what I want and totally off the subject.
Please post why it is unfair for me to book my entire ADRs stay. If I stayed at a values I would be able to book from 11/22 to 11/28. That's per you 'fair'
So explain why it is unfair that I choose to check into a disney deluxe resort on 11/19 and check out of a disney deluxe resort on 11/28 and because of this it is unfair I be able to make my ADRs for my entire stay at 180 day mark???

 

[steves100]

I booked DVC points so I booked as soon as I could. You are stating it is our fault due to lack of planning..it is not. also that wasn't the policy when I book. It was changed. I don't feel it is fair. I have written letters and spoken to Disney about it.
I was able to get the ADRs I wanted. I simple feel I should not have to get up at 4 am three times to make ADRS.
As for your ' points' you have none! Yes I could book elsewhere..duhhh...and if I did I wouldn't be able to be on the Disney dining plan. That's not what I want and totally off the subject.
Please post why it is unfair for me to book my entire ADRs stay. If I stayed at a values I would be able to book from 11/22 to 11/28. That's per you 'fair'
So explain why it is unfair that I choose to check into a disney deluxe resort on 11/19 and check out of a disney deluxe resort on 11/28 and because of this it is unfair I be able to make my ADRs for my entire stay at 180 day mark???

Thanks J,

Thats exactly my opinion, I could have booked the whole trip at OKW but didnt want to, didnt have enough points for the whol trip at Boardwalk. I just feel the policy is unfair. I have used my right to create a 2nd reservation : )

 

[supersnoop]

I booked DVC points so I booked as soon as I could. You are stating it is our fault due to lack of planning..it is not. also that wasn't the policy when I book. It was changed. I don't feel it is fair. I have written letters and spoken to Disney about it.

It was always "policy," it just wasn't "procedure." The policy has always been to allow you to book through your the end of your reservation. But the procedure allowed you to book for 10 days after your check-in. This had nothing to do with your split stay. So, they've changed the procedure to match the policy. It just becomes a problem with you have multiple reservations that you want to be considered a single "stay."

 

[Jbausch]

It was always "policy," it just wasn't "procedure." The policy has always been to allow you to book through your the end of your reservation. But the procedure allowed you to book for 10 days after your check-in. This had nothing to do with your split stay. So, they've changed the procedure to match the policy. It just becomes a problem with you have multiple reservations that you want to be considered a single "stay."

Okay then let me change what I said. I was told when I booked my separate resorts that I would be allowed to make all my ADRs at once for my entire stay as long as I called. I booked a split stay based on what I was told. I am now finding out that isn't correct. I am not sure if I would have changed my reservation or not but I wish I had be told the correct information so I could have made that decision.
Disney is well aware of what was being done. If they wish to change or enforce a policy it is not good customer service to apply it to customers who have been told differently. Those of us with reservations booked before enforcement should have been grandfathered in. And all in all that is my main issue. We were told we could do something and we booked our reservations based on that information. If there is a policy against it or if they add one fine but TELL and give people the correct information!!!
On a side note I really would like to know other than an IT issue what is the big deal? I am staying on property for 10 days. What does it matter which resort I am staying at? How is it unfair to others??? I am spending $3000 + on rooms, $1500 + for tickets, and $1500+ for the dining plan...how am I being unfair by wanting to book ADRs for my entire stay at 180 days of my check in??

 

[supersnoop]

Okay then let me change what I said. I was told when I booked my separate resorts that I would be allowed to make all my ADRs at once for my entire stay as long as I called. I booked a split stay based on what I was told. I am now finding out that isn't correct. I am not sure if I would have changed my reservation or not but I wish I had be told the correct information so I could have made that decision.
Disney is well aware of what was being done. If they wish to change or enforce a policy it is not good customer service to apply it to customers who have been told differently. Those of us with reservations booked before enforcement should have been grandfathered in. And all in all that is my main issue. We were told we could do something and we booked our reservations based on that information. If there is a policy against it or if they add one fine but TELL and give people the correct information!!!
On a side note I really would like to know other than an IT issue what is the big deal? I am staying on property for 10 days. What does it matter which resort I am staying at? How is it unfair to others??? I am spending $3000 + on rooms, $1500 + for tickets, and $1500+ for the dining plan...how am I being unfair by wanting to book ADRs for my entire stay at 180 days of my check in??

Honestly, I'm surprised you were told that in the first place. Most of the folks on the phone wouldn't even know you were allowed to book ADR's like that in the past.

The website use to actually allow 180+10 (instead of 180+[lenght of reservation]), but when they "fixed" that, the phone agents could still book the full +10. That has only changed in the last month or two. You're just caught in the transition. You were probably given correct information at the time.

Nobody here can really debate fair or unfair. Nobody here can tell you why Disney's IT group hasn't considered split stays, or how big an issue that is for them to overcome. But there was a problem with people booking a single day on site and a full 10 days of ADR's. That was unfair, and Disney fixed it.

 

[DisneyWishes14]

You are getting the same 180+10 as everyone else. It's 180 + up to 10 days depending on your length of stay. If the stay is 10 nights on one reservation, you get the 10 day advantage. If you are staying 3 nights, you get a 3 night advantage. Disney doesn't recognize split stays. You have three stays, so, unfortunately, your 180 + advantage will open 180 days prior to each check-in day. You are getting the same 180+10 that everyone else is getting. Everyone else with split stays is in the same boat as you. I understand you reserved a split stay based on your children's choices, so I guess you have to choose what's more important - splitting the stay between the resorts they want or booking one reservation for 8 nights and getting 180+8.

You had asked what would happen if you made yet another reservation for those 8 nights. Disney has started cracking down on multiple reservations and holds over the same dates for the same people and people have already reported on these boards and on FB that these multiple reservations and holds have been canceled out by Disney. So you would run the risk of having all of your hotel reservations canceled out if you made yet another reservation.

 

[Pumbaa_]

Dining board not the debate board. Closing before this gets anymore heated