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[Pembo]

.

 

[TimeforMe]

Uh-oh.

I agree. We were recently in the market for a laptop for DD and I wouldn't even consider a Dell. Our home computer is one and for a company that was initially known for its customer service, I found it to be SEVERELY lacking. We bought a Mac.

 

[Dakota_Lynn]

I know people who swear by Dell and people who swear at Dell. There are no in betweens. You never hear people say, "oh, my Dell is fine." They either love them or despise them. Frankly, I've heard enough complaints to where I'm not willing to give them a chance. I've gone through a lot of computers in my lifetime. The only brand that doesn't give me a headache is Sony. I've had three Sony's now and have adored all of them!

 

[meloneyb21]

I'm just now starting to hear a lot about people hating Dells. I thought they were a good computer. Mines is great. I'm actually surprised.

 

[Disney Ella]

I have a Dell at work and it stopped working after about six months. I had to wipe everything off the hard drive and reinstall. It's starting to do strange things again and I'm getting worried. It seems to me that you shouldn't have these problems with a brand new computer. The support people in India were helpful and walked me through everything, but it was hard to understand them at times.

 

[Pembo]

.

 

[princess sparkle p]

DH is a computer geek…LOL…I can’t wait until he sees that …

Anyway he is traveling for work right now and the company he works for uses Dell, we were talking on the phone and his computer began smoking and burning. His hotel room smelled like burnt computer. He was so angry!!!!!!

 

[NJBlackBerry]

Got six (6) Dells at home. Just got a new E1505 laptop for DD going into High School. Love 'em. Never a problem.

Guess it's like buying a car. Sometimes you get a lemon.

 

[bicker]

You went from Dell to HP?????? Oh boy.

Good luck with that.

 

[eeyoreiscool]

I know people who swear by Dell and people who swear at Dell. There are no in betweens. You never hear people say, "oh, my Dell is fine." They either love them or despise them. Frankly, I've heard enough complaints to where I'm not willing to give them a chance. I've gone through a lot of computers in my lifetime. The only brand that doesn't give me a headache is Sony. I've had three Sony's now and have adored all of them!

The main brand I had problems with in the past is Sony. I now avoid them at all costs. I guess everyone is able to get a bad one every now and then.

 

[kaw1218]

I didn't mind my Dell(even when the hard drive had a meltdown)....what I HATED was the customer service...... after 6 calls I just threw it out (they refused to send a tech to check it out-and yes I PAID the extra for that ultimate 3 year warranty that was supposed to do everything but my dishes)

 

[LtlTee]

Add me to the "hates Dell" camp. After only four days, we started getting an install error. After many, many phone calls, we were finally told that we would have to pay $50 to speak to the Tech Dept. for a "service call" to have them tell us how to correct it. The said we would be charged because we didn't buy a software warranty to cover whatever it was that was wrong. (I am forgetting a lot of the details -- I think I've tried to block it from my mind!) Of course, we argued this, and they begrudgingly fixed the problem wiithout charge.

We bought from Dell because at the time they were having some sort of really good sale. The aggravation was so not worth it. I will NEVER buy from Dell again.

 

[wallyb]

Once you go Mac - you'll never go back!

 

[Lynn CC]

I came so close to buying a desktop from Dell, but they couldn't deliver the computer until the end of October for the one I wanted. So I decided to buy the parts myself from Target Direct and have a local computer company put it together for me (they charged $75, and I had them do some things to my other computers while they were here for an additional charge).
I saved $800 getting the exact same computer! It was a very simple, smooth transaction and I don't know too much about computers. I won't ever buy from Dell or Gateway again as I have many times in the past.

Good Luck with your HP

 

[bicker]

The biggest problem is that folks tend to give up on a vendor after a few bad experiences, without the benefit of insight into how the other vendors provide similar bad experiences to their customers: So customers just jump out of the frying pan and into the fire, over and over again, never really getting familiar with how to get the best service out of a vendor, because they don't take advantage of all they learn from working with any one vendor.

 

[Maleficent13]

I'm interested, bicker, in what you perceive to be the solution to that problem?

 

[bicker]

Sorry? I don't understand the question.

 

[Maleficent13]

You said the problem was that people give up on a vendor after a few bad experiences. If that is the problem, what is the solution to it?

 

[bicker]

Research. Learn as much about the various options you have. Find the best vendor based on that research. Then stick with that vendor. Recongize that in many cases, customers have problem with every single vendor selling at that price-point. Expect that you'll be as likely to encounter problems with a vendor's offerings as your research indicated that vendor's customers encountered problems. When you encounter problems, learn how to get the best service from the vendor that the vendor offers. Take names. Try to understand their systems, so that if you have to deal with them again, you don't have to learn the same things again. When possible, use your prior contacts to get better service this time.

Dr. W. Edwards Deming used to teach that if you keep changing a system based on every single anecdotal variance, you'll never optimize. You'll just keep moving around from one variance to the next without ever gaining an understanding about how to direct your efforts to the ideal.

 

[tolookaa5]

Add me to the Hate Dell(Customer Service) Bandwagon!! I bought a laptop about 4 years ago from them. About 6 mos ago it just would not start. I thought maybe it was the battery so I called Dell Technical Support to ask if that could be the cause of the problem. Well, like I said the laptop is 4 years old so the Work Tag number had rubbed off the bottom of the computer. They would not help me because they did not have that number. She was so rude. She said if you turn on the computer the tag number is in the system data. Well that was my problem I could not turn it on, that was why I was calling in the first place. Long story short, I said a few choice words and hung up.
Luckily my friend has the same laptop and I just used her battery to see if it would start up and it did. Now I just have to buy a new battery. Not from Dell!!!