No, the 10th floor will be concierge light. It becomes full club when it moves back to 12. Sorry.
When the CM on the phone told you she was putting your request in 2 places, she was talking about 2 different computer systems. One was on your reservation, and the other was in a system that keeps all your info from previous stays. That is why when you call they ask for your last name and zip code. They are looking up all your info; name, address, phone, family members, email addresses, birthdays, and previous special requests. This way it is easier and less time consuming to book your new reservation.