For our upcoming OKW stay, I had requested (via MS) for ground floor and a few other stuff. When I checked in online, I took at look a the options and "Ground Floor" or "Lower Floor" was shaded. My other requests did not show, but I'm guessing it's there in the notes because they were not part of the options for online.I did that already, I have been a owner for a long time but with this new process I wanted to make sure I was ok to check in online, not add any requestes, and it would not delete my requests already on the system
With this system, I would think you're more likely to get your requests since someone checking in "earlier" than you can't be assigned to your room if they've already texted your room number to you. Of course I'd still knock before entering the room for the first time.