Are you averse to the 'new' 5-day pass only? Please read and comment...

[lkperich]

Sent in my email complaining......will see if I get a response!

 

[coopersmom]

I received the same, word for word, generic reply (no specific address of complaint) others have noted on this thread.

"Thank you for your e-mail to the DISNEYLAND® Resort.

We appreciate your taking the time to share your thoughts regarding
multi day ticket availability with us. As you are aware, our goal is to
provide the finest service and accommodations. Please be assured we take
your comments very seriously. Your remarks have been forwarded to the
necessary leadership team so they are aware of your feedback.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Steve XXX
DISNEYLAND® Resort
Guest Experience Services"

I still plan to inquire about upgrading to an additional day at the gate, and with the Grand Californian concierge. I'm not necessarily expecting to be successful, but I am going to express my chagrin in person as well.

 

[kaci]

Received my reply today

8/23/2012


Dear Kaci:


Thank you for your e-mail to the DISNEYLAND® Resort.

We appreciate your feedback regarding our current ticket offers. We
would like to assure you that our goals for providing a happy and unique
experience in our theme parks have remained constant throughout the
years. One of the ways in which we attempt to maintain this goal is to
continually evaluate the various aspects of our operation and make
changes at times. We rely on input from our Guests to help us determine
when these changes should remain in effect or when we should implement
something different.

While we realize that it is impossible to please everyone at all times
with the decisions that are made, it is always our goal to provide a
quality experience for our Guests. At this time, we no longer offer
more than 5 days on our Resort Park Hoppers. In this case, you may wish
to consider a combination of our 1-, 2-, 3-, 4- or 5-day Park Hoppers
that best meets your needs, or perhaps an Annual Passport may be a
viable option for you to consider as they offer a tremendous value for
Guests to experience our world-class attractions all year long, and
Annual Passholders recognize the value of these tickets that pay for
themselves after just a few visits. In any case, we would also invite
you to contact us prior to your visit to inquire about any ticket
updates. You may visit us online at disneyland.com or call (714)
781-4565.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Suzn Gates
DISNEYLAND® Resort
Guest Experience Services

Buying an AP or combining multiple Park Hoppers is just not a reasonable answer for us...

 

[jory29]

Sent in my email complaining......will see if I get a response!

Thank you, I expect you will get the standard generic reply. But if we keep writing and letting them know... then something is bound to change.

I received the same, word for word, generic reply (no specific address of complaint) others have noted on this thread.

"Thank you for your e-mail to the DISNEYLAND® Resort.

We appreciate your taking the time to share your thoughts regarding
multi day ticket availability with us. As you are aware, our goal is to
provide the finest service and accommodations. Please be assured we take
your comments very seriously. Your remarks have been forwarded to the
necessary leadership team so they are aware of your feedback.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Steve XXX
DISNEYLAND® Resort
Guest Experience Services"

I still plan to inquire about upgrading to an additional day at the gate, and with the Grand Californian concierge. I'm not necessarily expecting to be successful, but I am going to express my chagrin in person as well.

Yes, and that is the generic reply that I expect the poster lkperich will get. Thanks for sharing that though. Those replies are nothing more than a pat on the head to send us away.

Received my reply today



Buying an AP or combining multiple Park Hoppers is just not a reasonable answer for us...

It's not remotely reasonable it sounds like they think we are stupid to 'lay out' the options of 'you may wish to consider a combination of our 1-, 2-, 3-, 4- or 5-day Park Hoppers that best meets your needs, or perhaps an Annual Passport may be a viable option for you to consider as they offer a tremendous value for Guests to experience our world-class attractions all year long'

First of all, if we were all made of money, I'm sure it would be no problem and we certainly all could plan on doing the basic math of adding 5 + whatever number we need to custom create the 'combination' for the right amount of days.

Secondly, tremendous value in an Annual Passport does nothing for those living too far away to visit more than once or twice a year.

 

[Mickey&JoshNut]

Got my reply today...I see that it is identical to Kaci's email...mine is from a different person so it looks like now they might have a form email reply.


Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been shared with the appropriate leaders so
they are aware of your experiences.

Regrettably, the DISNEYLAND® Resort no longer offers 6, 7, or 8-Day Park
Hopper Tickets. We do apologize for any inconvenience this may have
caused you and your family. The DISNEYLAND® Resort Main Entrance ticket
booths feature 1-Day/1-Park tickets, 1-Day through 5-Day PARK HOPPER®
tickets, Southern California CityPass tickets, and Annual Passports.
Disney Stores throughout the country offer selected DISNEYLAND® Resort
tickets, so please call your local Disney Store for more information.
Disneyland.com features Multi-Day Tickets. Select Ticket options may be
purchased by calling our Ticketing & Reservations line at (714)
781-4400.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Terry XXXXXX
DISNEYLAND® Resort
Guest Experience Services

 

[lkperich]

Here's my reply:


Dear Ms. Perich:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been shared with the appropriate leaders so
they are aware of your experiences.

Regrettably, the DISNEYLAND® Resort no longer offers 6, 7, or 8-Day Park
Hopper Tickets. We do apologize for any inconvenience this may have
caused you and your family. The DISNEYLAND® Resort Main Entrance ticket
booths feature 1-Day/1-Park tickets, 1-Day through 5-Day PARK HOPPER®
tickets, Southern California CityPass tickets, and Annual Passports.
Disney Stores throughout the country offer selected DISNEYLAND® Resort
tickets, so please call your local Disney Store for more information.
Disneyland.com features Multi-Day Tickets. Select Ticket options may be
purchased by calling our Ticketing & Reservations line at (714)
781-4400.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Terry Sampson
DISNEYLAND® Resort
Guest Experience Services

 

[longtimedisneylurker]

It's not remotely reasonable it sounds like they think we are stupid to 'lay out' the options of 'you may wish to consider a combination of our 1-, 2-, 3-, 4- or 5-day Park Hoppers that best meets your needs, or perhaps an Annual Passport may be a viable option for you to consider as they offer a tremendous value for Guests to experience our world-class attractions all year long'

First of all, if we were all made of money, I'm sure it would be no problem and we certainly all could plan on doing the basic math of adding 5 + whatever number we need to custom create the 'combination' for the right amount of days.

Secondly, tremendous value in an Annual Passport does nothing for those living too far away to visit more than once or twice a year.

Here's the thing though. Disney has obviously decided as evidenced by their huge increases in ticket and annual pass prices that the market will bear these prices. As a business, Disney doesn't want to undervalue their product. Disney does a lot of surveys and keeps a lot of statistics. I'm guessing that the number-crunchers found that 5-day tickets are the sweet spot so to speak. Yes, there is consumer demand for 6, 7, and 8 day tickets, but that demand compared to the demand for the remaining ticketing options must be small enough that Disney is unconcerned about working particularly hard for this demographic. While the consumer may want cheap longer day options, Disney may feel that offering them in the current market de-values their product. Consider these current average per day costs for hopper tickets:

1 day: $125 per day
2 day: $100 per day
3 day: $83.33 per day
4 day: $68.75 per day
5 day: $58 per day
6 day: $69.16 per day (must purchase 5 day and 1 day parkhopper)
7 day: $70 per day (must purchase 5 day and 2 day parkhopper) or
$67 per day with deluxe annual pass, must be aware of blocked out days
8 day: $67.50 per day (must purchase 5 day and 3 day parkhopper) or $58.25 per day with deluxe annual pass, must be aware of blocked out days

What this tells me is that Disney doesn't want to let people into the park right now for less than $58 per day, and this is how they're choosing to see that they don't. Those who want to go badly enough will buy additional hoppers or annual passes to extend their stay, and if they don't someone else will come soon enough to take their place.

 

[jory29]

Here's my reply:


Dear Ms. Perich:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation. Your remarks have been shared with the appropriate leaders so
they are aware of your experiences.

Regrettably, the DISNEYLAND® Resort no longer offers 6, 7, or 8-Day Park
Hopper Tickets. We do apologize for any inconvenience this may have
caused you and your family. The DISNEYLAND® Resort Main Entrance ticket
booths feature 1-Day/1-Park tickets, 1-Day through 5-Day PARK HOPPER®
tickets, Southern California CityPass tickets, and Annual Passports.
Disney Stores throughout the country offer selected DISNEYLAND® Resort
tickets, so please call your local Disney Store for more information.
Disneyland.com features Multi-Day Tickets. Select Ticket options may be
purchased by calling our Ticketing & Reservations line at (714)
781-4400.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Terry Sampson
DISNEYLAND® Resort
Guest Experience Services

Oh, come ON... seriously? A generic letter for everyone now? A generic letter that states 'Regrettably' there are no 6, 7, or 8 day passes being offered, but then continues on to state: "As you are aware, our goal is to provide the finest service and accommodations. Please be assured we do take our Guest comments very seriously, and take them into consideration when evaluating our operation."


Thanks for sharing your reply, I'm sorry it was the standard reply.

 

[lurpee]

I sent one in. We are planning on nine days in the park this December.
Kerri

 

[jory29]

Here's the thing though. Disney has obviously decided as evidenced by their huge increases in ticket and annual pass prices that the market will bear these prices. As a business, Disney doesn't want to undervalue their product. Disney does a lot of surveys and keeps a lot of statistics. I'm guessing that the number-crunchers found that 5-day tickets are the sweet spot so to speak. Yes, there is consumer demand for 6, 7, and 8 day tickets, but that demand compared to the demand for the remaining ticketing options must be small enough that Disney is unconcerned about working particularly hard for this demographic. While the consumer may want cheap longer day options, Disney may feel that offering them in the current market de-values their product. Consider these current average per day costs for hopper tickets:

1 day: $125 per day
2 day: $100 per day
3 day: $83.33 per day
4 day: $68.75 per day
5 day: $58 per day
6 day: $69.16 per day (must purchase 5 day and 1 day parkhopper)
7 day: $70 per day (must purchase 5 day and 2 day parkhopper) or
$67 per day with deluxe annual pass, must be aware of blocked out days
8 day: $67.50 per day (must purchase 5 day and 3 day parkhopper) or $58.25 per day with deluxe annual pass, must be aware of blocked out days

What this tells me is that Disney doesn't want to let people into the park right now for less than $58 per day, and this is how they're choosing to see that they don't. Those who want to go badly enough will buy additional hoppers or annual passes to extend their stay, and if they don't someone else will come soon enough to take their place.

Thanks for the breakdown in current pricing, as well as the thought process possible for leaving out the 6 and 7 day passes, but what the heck sense is there for them to charge more per day with the 6 and 7 day passes? It's upsetting to see the breakdown, in that it is completely senseless, that their guests get penalized for wanting to spend more time in their parks!

I WANT to go badly enough, just really can not fund it the way it is now, and I bet there are a lot of guests that also can not purchase longer than 5 days anymore. Wow. I wish Disney would frequent the DISboards and comment. I assume they are monitoring this thread as I had directed them to it, and I feel that posts on this thread can be more effective than an email in many ways, at the same time it is still important enough to get our emails out there directly to them. Thanks everyone for writing in, and letting Disney know how you feel about it. There have been MANY fantastic, intelligent arguments in this thread FOR reinstating the 7 and 8 day passes from everyone in this thread, let's continue to both email, etc. AND comment how and why it is necessary for each of us personally to have the passes reinstated as they were before.

 

[jacs1234]

I guess there is one good thing about living in Australia. We can get 14 day hopper passes for $240. So even if we are only staying 10 days, it's easier to get the 14 day pass.

 

[jory29]

I sent one in. We are planning on nine days in the park this December.
Kerri

Yay, thanks! If anyone else feels comfortable copying and pasting some or all of what they have written to Disney, please go ahead and do so here. It would be interesting to see the various requests and reasons, and explanations as to why the 6 and 7 day park hopper is necessary, and it might help the Disney people who make decisions such as this, to change their minds and issue the 6 and 7 day Park Hoppers. My guess is that the Disney staff that would have control over this does not take the time to read the emails that they get, as that is through the Guest Services dept. Somewhere out there though, someone who either would make important Disney decisions or who knows someone who would, lol, will eventually understand through reading our heartfelt posts. Thanks to all DISers who are keeping up with trying to have the 6 and 7 day Park Hopper passes reinstated.

 

[philliplc]

presumably knotts, universal, and san diego attractions love this

 

[jory29]

I guess there is one good thing about living in Australia. We can get 14 day hopper passes for $240. So even if we are only staying 10 days, it's easier to get the 14 day pass.

Great for you, awesome! I didn't know that is still available. Are you sure that it still is being offered? Why oh why can't Disney offer something similar to those who live far away with either a long drive or expensive and long flight. Look at all the people on the East Coast of the USA, for example, who want to go there for longer than 5 days, and they don't give them a similar opportunity either.

 

[dadzgirl70]

I finally received a response!

Here it is:

8/23/2012


Dear Michalann:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation.

It is never an easy decision to modify our ticket offerings. However,
Any change in the DISNEYLAND® Resort prices is made after thorough
research of the quality and price of our product versus that of the
local market. Please be assured we take your comments very seriously.
Your remarks have been forwarded to the necessary leadership team so
they are aware of your feedback.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Lauren Brooks
DISNEYLAND® Resort
Guest Experience Services

 

[jory29]

presumably knotts, universal, and san diego attractions love this

Agree!

 

[jory29]

I finally received a response!

Here it is:

8/23/2012


Dear Michalann:

Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

We are concerned with the disappointments you mentioned in your e-mail.
As you are aware, our goal is to provide the finest service and
accommodations. Please be assured we do take our Guest comments very
seriously, and take them into consideration when evaluating our
operation.

It is never an easy decision to modify our ticket offerings. However,
Any change in the DISNEYLAND® Resort prices is made after thorough
research of the quality and price of our product versus that of the
local market. Please be assured we take your comments very seriously.
Your remarks have been forwarded to the necessary leadership team so
they are aware of your feedback.

Again, thank you for contacting us. Comments such as yours are welcomed
in that they assist us in evaluating our operation and our success in
generating happiness for our Guests. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Lauren Brooks
DISNEYLAND® Resort
Guest Experience Services

Wow, the same story for everyone. Similar 'sorry', similar 'reason why' and similar 'we will forward it on.' No one is getting any real answers at all.

 

[merrrydeath]

Wow, the same story for everyone. Similar 'sorry', similar 'reason why' and similar 'we will forward it on.' No one is getting any real answers at all.

Well that IS the real answer right now. Do you think that they are lying about forwarding the feedback on just because everyone is getting close to the same responses? I think sending emails when you are disappointed with the service/product is great, but one can't expect them to immediately change their tune after 20 or so similar complaints.

 

[jory29]

Well that IS the real answer right now. Do you think that they are lying about forwarding the feedback on just because everyone is getting close to the same responses? I think sending emails when you are disappointed with the service/product is great, but one can't expect them to immediately change their tune after 20 or so similar complaints.

Oh no, I definitely think they are forwarding them on to someone, but that of course takes time. The idea is to get this out to Disney now, to escalate the process. I believe they have received far more than 20 or so similar complaints from DISboard members as well as from the general public, so they have probably been thinking about it for some time. I don't expect an immediate change but it is clear Disney has taken a stance to at least reply to everyone for now with a generic, non-informative reply (the 'real answer' ) at this stage. Hopefully soon they will make some changes and we will get a satisfactory answer for everyone to this issue.

 

[Aussie Princess]

I guess there is one good thing about living in Australia. We can get 14 day hopper passes for $240. So even if we are only staying 10 days, it's easier to get the 14 day pass.

Where from? I had to buy my pass online from Disney as my travel agent only went up to 5 day hoppers