PrincessInOz
Thanks for my avatar, Mary Jo!
- Joined
- Feb 8, 2010
- Messages
- 107,941
Glad you got a flight home Bec. Enjoy the time....and the vodka lemonade. Sounds like lots of sugar will be needed. Lots of sugar.
I can't believe all of this has happened. I'm still confused about what went down but I'm so glad you've managed some "vodka spiked lemonade" . Palm Springs sounds lovely. Enjoy this extra little gift of time you've been given. Safe travels.
I'd like to know this also.
The way this happened I can laugh about it now
We booked flights with Delta MEL-MCO-LAX-MEL
A price drop of $700 per fare entitled us to a Delta credit which they offered us in certificate form only.
With $700 in useless Delta credit we rang and asked them to add in flights MCO-LGA then JFK-LAX, asking them a the time about the MCO-LAX flight that we now would not get as we were taking a different route the person on the phone said something along the lines of just don't get it.
So we got on our separate flights, no correspondence about the tickets being cancelled, nada nothing.
Then trying to self checkin last night, with no help from the extremely unhelpful staff at Delta, one lady trying to find my itinerary then literally saying "I can't find it" and walking away leaving me standing there.
The young girl at the special services counter was lovely and was the only person who tried to do anything, then saying that the people at the central bookings wild not help me because "of what happened with my ticket previously"
What did happen with my ticket previously? I bought one, paid for the seat, they oversold the flight and gave my seat away. The oversell this flight every single night apparently.
I guess it's easy for them to take 2 people's money and only have one sitting on the plane, it's in their best interest to do so.
I also don't understand why we were told just to not turn up and not that there were consequences for the whole itinerary if we weren't there for one leg when we were booking flights to change the itinerary.
Expensive lesson learnt, Delta suck.
DH was speaking to the rep this morning and she could see the new bookings for the other flights and herself seemed shocked that the rep hadn't told us.
Travel insurance was extended by a week thanks for reminding me, our luck would be that one of us would break a leg if I had forgotten to renew it.
We found a place last night, La Hacienda LAX, cheap and cheerful LOL I didn't sleep much, but the others zonked.
I will be contacting Delta when I get home, I doubt stupidity is covered by travel insurance but it will be scathing, not only about the initial ticket problems but the way it was handled (or not handled)
If you're looking for my I'm in Palm Springs, sitting by the pool
Expensive, but at the end of the day is been an awesome trip, we are lucky in so many ways.
My friends Dad passed less than a week after being diagnosed with Leukemia, I have had my eyes opened to the homeless issues, it hurts me to see people living like that, it shouldn't happen.
If this is the worst of it, I still think I'm lucky.
The way this happened I can laugh about it now
We booked flights with Delta MEL-MCO-LAX-MEL
A price drop of $700 per fare entitled us to a Delta credit which they offered us in certificate form only.
With $700 in useless Delta credit we rang and asked them to add in flights MCO-LGA then JFK-LAX, asking them a the time about the MCO-LAX flight that we now would not get as we were taking a different route the person on the phone said something along the lines of just don't get it.
So we got on our separate flights, no correspondence about the tickets being cancelled, nada nothing.
Then trying to self checkin last night, with no help from the extremely unhelpful staff at Delta, one lady trying to find my itinerary then literally saying "I can't find it" and walking away leaving me standing there.
The young girl at the special services counter was lovely and was the only person who tried to do anything, then saying that the people at the central bookings wild not help me because "of what happened with my ticket previously"
What did happen with my ticket previously? I bought one, paid for the seat, they oversold the flight and gave my seat away. The oversell this flight every single night apparently.
I guess it's easy for them to take 2 people's money and only have one sitting on the plane, it's in their best interest to do so.
I also don't understand why we were told just to not turn up and not that there were consequences for the whole itinerary if we weren't there for one leg when we were booking flights to change the itinerary.
Expensive lesson learnt, Delta suck.
DH was speaking to the rep this morning and she could see the new bookings for the other flights and herself seemed shocked that the rep hadn't told us.
Travel insurance was extended by a week thanks for reminding me, our luck would be that one of us would break a leg if I had forgotten to renew it.
We found a place last night, La Hacienda LAX, cheap and cheerful LOL I didn't sleep much, but the others zonked.
I will be contacting Delta when I get home, I doubt stupidity is covered by travel insurance but it will be scathing, not only about the initial ticket problems but the way it was handled (or not handled)
If you're looking for my I'm in Palm Springs, sitting by the pool
Expensive, but at the end of the day is been an awesome trip, we are lucky in so many ways.
My friends Dad passed less than a week after being diagnosed with Leukemia, I have had my eyes opened to the homeless issues, it hurts me to see people living like that, it shouldn't happen.
If this is the worst of it, I still think I'm lucky.
I'm glad it's sorted The person on the phone was an idiot for telling you just not to turn up for a flight. It always amazes me how badly these people are trained!!
Sorry about your friend's dad - I was worried about asking how he was going. Hopefully she'll be ok, but I can't imagine what sort of a shock it must have been!
Ms. Shuttergirl - I would not have been able to cope without a TV on a flight. It would have sent me literally mad! Half way through the flight I think I would have started to demand they let me sit in the cockpit so I could at least watch something!!
So what did it cost you? I know I was brought up to never discuss money, but it's for information purposes!
I am also wondering what would have happened if you had genuinely missed that flight!
On Tuesday when we were at the airport we were told $1000 each to get home, and even then the flight woud not be until next Monday as they overbook this particular flight every day
I went to other airlines to see if they could get us back earlier/cheaper but it seems they're all the same
So DH rang rebooking yesterday morning and spoke to a lovely girl who took into consideration the whole story, having all the booking numbers leaves a paper trail for them to look at, and they will be looking at it when I get home and speak to somebody higher up
So yes, the girl yesterday got a figure of $850 each for Monday night, we could have got $550 if we waited until the following Thursday but we really do need to go home sometime DH and I still had some Delta credit, about $300 each so it got reduced that way.
So we're about $1800 out + extra accom + hiring the car
The accom here though is amazing Hotwire $139 per night Hyatt Grand Champions Indian Wells, there is a resort fee too but I find most resort hotels will charge one of those now. I thought we might as well make the mst of it
It's only money
thanks for letting us know how much you're out of pocket, I am going to ring the bank and get them to up our credit card limit so we are ok if this kind of thing happens to us, really wasn't something I had thought of!
Glad to hear your accommodation is nice, good price! So what are you going to get up to in palm springs?
I'm going to choose which pools I want to swim in, there are 4 big ones and 3 small.
DH booked himself a round of golf for tomorrow, and I'd love to check out Joshua Tree national park.
Palm Springs is about 2.5 hours from
LAX, and strangely it's cool most of the way here, then you get to a certain point on the freeway and the temperature goes through the roof.
I'm also going to head to Macy's and check out their Christmas stuff.
The resort is hosting a Ferrari and prestigious car conference, Aston Martin's and Maserati's as far as the eye can see
We needed this to wind down I had the best sleep last night that I've had on the whole trip go figure
If this thing hadn't costed us south extra it would have been nothing but a blessing
Seriously, if you're coming over here and doing the crazy run around to Disney, the outlets and you need a wind down, this is your place.
No city smog, great scenery, resort type of place, big room...this place is great.
When we get home, we'll start again for the next trip.
There isn't one hotel we wouldn't stay at again.