Just a quick update. We check out today & move over to AoA. We did go to the front desk to speak with the manager. We had our list of things that were out of order & pictures to back it up. We relayed everything that happened & he was very apologetic & offered us all kinds of things to make us happy. Changing rooms was never an option. They are fully booked. Anyway, the only compensation I wanted was an apology, items fixed & a promise that the appropriate people will be spoken to about the condition of our room. They did give us the points back for the one night we were up until 2:30am with maintenance. They also paid for our dinner on Xmas eve. That was above & beyond what I wanted or expected. When we came back from dinner they had placed in our room 2 pails filled with treats for our kids & a Wilderness Lodge chocolate. Xmas morning the head of housekeeping came to our room & I was able to have a nice long talk with her & even show her some of the issues we had. Again she was very apologetic & a really sweet lady. I felt really good after she left. She really cared & wants her housekeepers to do the right job! She never made excuses for them. She said the room should be clean period! She couldn't believe the dust all over the vent! Anyway I'm glad they seem willing to make sure another guest doesn't have to go through what we did.
Would we stay here again? Probably not until they have a full refurb of the villas which should be another 3 years from now. The Wilderness Lodge does have a lot of good things going for it, especially at Xmas. It is beautiful. But it does need a lot of work in a lot of areas.
Would we stay here again? Probably not until they have a full refurb of the villas which should be another 3 years from now. The Wilderness Lodge does have a lot of good things going for it, especially at Xmas. It is beautiful. But it does need a lot of work in a lot of areas.
