Hello fellow spa goers
We go to the GF every year when we visit the world. So when I found out that this year, it would be closed I decided to try out the SSR. Really wish I hadnt.
We did two days at the spa over the course of our week vacation. The first was a birthday gift to my sister and we both got mani/pedis. I want to first say that the two ladies that did our treatments were awesome! They were talkative and very nice. They were not the issue. The issue with the mani/pedis was that we paid 110 each and the polish came off two days later. When we get them at the GF, the polish that was used was Essie which is a quality brand. These were done with a polish that had a generic spa name. We didnt do anything different, not even a swim in the pool and the polish was chipped off and basically washed away in a very short period of time. We could get 39 mani/pedis at home and it would have lasted us weeks.
We decided that after a few days in the park with all the walking, that we wanted to do a massage to relax before we left. Since we were staying at the Poly we utilized the complimentary shuttle service that we had used the day of the mani/pedis. The Spa Receptionist asked us to be downstairs in front of our resort forty five minute prior to our treatments. We were downstairs in front of the resort 50 minutes prior. Minutes passed and after twenty minutes of waiting, the transportation director at The Poly came over and asked us who were waiting for. When he learned that we were waiting for the spa shuttle he immeditly got on his radio to find out where they were. He came back ten minutes later (which was fifteen minutes away from our treatment time) and said I dont know where they are, they are not answering their page. So he called us a cab and comped it to the Poly. We pulled away from the Poly at exactly the time of our treatment and we were told that the Spa knew we were coming and they knew why we were running late and that we should be all set.
We get to the spa and as soon as we walk in the door they say our names with a bit of an attitude. They asked us to follow them except they didnt take us downstairs to change they immediatly took us into our treatment rooms without allowing us to change. I had two huge bags with me and I was dressed in jeans and a shirt. When I got into my room my therapist said now we will be able to make up ten minutes of your treatment but the other ten you are going to have to forgo since you were running late. At this point Im like Hold On I was not late I was downstairs where I was supposed to be and your shuttle never showed up. She dismissed this by ignoring the comment and left the room for me to change. Now this entire thing is ruined. Im stressed out and upset with the way I was treated so I really didnt enjoy my massage at all.
When I got out of the treatment room and met up with my sister again I asked her if her massage was as horrible as mine. She said that she had to use the restroom so the therapist had shortened her treatment by twenty minutes.
Now Im angry, but I work in Customer Service I know how obnoxius it is to be yelled at by a customer so I want to keep my cool and I head to the desk to talk to the manager. She tells me that she is sorry for the inconveince and that she has no idea how this happend, she didnt know where the shuttle was. She took twenty percent off my treatment but honestly I now just paid for the amount of time that I was in the room. It didnt matter that the entire experience was ruined. Then she says our shuttle is on another run but if you would kindly wait a half hour he will be back and he can take you back to your resort. I tell her just as kindly that "no thank you we have reservations at the Grand Floridian for lunch" I wasnt about to get in their shuttle or kindly wait for it for a half hour.
The only saving grace this had was the gentlemen behind the desk. After his manager left he offered to get us a cab and have it comped to SSR but that we should just tell the taxi the resort is taking care of that. I wasnt about to get in a cab that is independant from the spa and tell him my fare was on the hotel. It was still really nice of him to offer so I told him no thank you but thank you for offering.
I will never return to the SSR. Ive been a Disney Spa Goer for the last five years and I can honestly say that I cant wait for the GF to be back open. There is no comparison.