I'll tell you, that "no special characters" thing bugs the you-know-what out of me. Our last name has an apostrophe in it. It's the LEGAL spelling of our last name. All these companies that can't figure out how to properly program their computers to accept the apostrophe are, in effect, changing our last name without our consent. I've had people tell me that it's no big deal, but it isn't their last name that's getting changed. Also, this no apostrophe thing has people not being able to pronounce our name correctly. Makes me crazy!