You all have very strong feelings about the fact that positive feedback should be left. I look at feedback as a way of knowing how the person is to deal with on a whole.
And my comment would prob be, under the neg..I'm working out the problem..or I've fixed the mix-up. Even the positive may say..
Positive: I goofed and am correcting the problem..thanks for understanding.
Because she may still understand it..but be disappointed that Christmas has now come and gone and not only does she not have her item..she has to go to the post office and spend the time to mail it to the other person..and hope her's comes. She certainly doesn't deserve to be called a jerk, witch or stupid. On our eBay board, at Yahoo..she would be invited to come and tell her side. Who know..maybe that was the only gift she had for someone...I mean we can imagine all sorts of reasons she left that neg, but without her here, we won't know.
So while it would be nice, if all our clients understood when we goofed (and I've goofed!), they don't deserve less than a positive, if they have lived up to their side of the bargain..imo. And I haven't seen anywhere where she hasn't. We also know now, that she is a newbie..and maybe after reading what eBay says about leaving a neg..she thought this was a valid reason. All she wrote was:
(auction ended on Dec 10..feedback left on Jan 3rd..I have no idea when she paid)
Complaint : ordered one book received a different title
Maybe after she gets the correct book, she'll add to it..that it's fixed, or maybe she thought after waiting a week to hear again from Robin, she wasn't going to get the correct book. Who knows, without her here to tell us, why, a week or so after Robin emailed to tell her she'd fix it, she left a neg. Maybe she just thought she'd given her enough time (even though she knew Robin was on vacation..believe me as a person who has also goofed, I feel bad the person didn't have more patience).
So that said..I'm curious...what would you have given her..how about anyone else?