You HAVE to try this!! EBAY your way to DISNEY!!

[bettyann29]

I have a question regarding accepting credit cards thru paypal.. I went ahead and decided to accept them because I have numerous items that are collectibles that Im about to list once I get some feedback from my sales in the next week or so and figure that they might sell better if I accept cc.. My question is how should I list that I accept cc thru paypal in my listing and how does one know that a seller accepts credit card unless they specify that they do because when you check paypal as a payment option, it lists all the credit cards and echeck.. so how would a buyer know that the seller accepts all or only echeck?? sorry that Im rambling, just curious..

 

[jennymouse]

Originally posted by bettyann29
I have a question regarding accepting credit cards thru paypal.. I went ahead and decided to accept them because I have numerous items that are collectibles that Im about to list once I get some feedback from my sales in the next week or so and figure that they might sell better if I accept cc.. My question is how should I list that I accept cc thru paypal in my listing and how does one know that a seller accepts credit card unless they specify that they do because when you check paypal as a payment option, it lists all the credit cards and echeck.. so how would a buyer know that the seller accepts all or only echeck?? sorry that Im rambling, just curious..

I've never not excepted credit cards, but it's my understanding that you have to "uncheck" the credit cards when you do your listings if you don't accept them. Others may know more.

 

[Belle0101]

I have things for sale on half.com and sold 4 items to 4 different people already. I wasn't thinking about checking their feedback until just now - after the mdse has left my hands. 3 of the 4 buyers have excellent feedback but it's the 4th that has me worried. She is "not a registered user". As I understand it you get that way by either being suspended from ebay or asking to cancel your account. Either way it was stupid of me not to look at her feedback before I confirmed the sale.

Has anybody else had experience with buyers who are not registered?

I'm crossing my fingers on this one and hoping I don't get burned by it. I'll have to be more careful with future sales.

 

[jcemom]

Unless a seller states in the auction that they DO NOT accept credit cards in their auction, I assume that they DO when the credit card icons are displayed.

 

[Madi100]

With half.com doesn't the person pay you before you even get the order? They can't buy something without checking out and paying right away. I don't think I'd be worried about that one.

 

[Vals]

I have a ? re selling . When a payment is recd by mo for eg. how do I post to myebay that the payt has been recd?
Also re feedback for sellers-do you ask for the positive feedback? or just hope that the buyer will give you positive feedback? thanks
Val Salomons

 

[robinb]

I sold some books right before I went on vacation. I set up the auctions and payment schedule so the auctions would end in plenty of time for people to get their payments to me. Of course, a couple of people pushed the time envelope and also wanted their books before Christmas. OK. They paid extra for first class mail and I sent the books out. I left for vacation on 12/21. About a week later (while on vacation) I checked on my email and found that I had sent the wrong book to someone. Oops. I must have swapped books or labels at the last minute. I emailed the buyer and said that I was sorry and that I would work things out when I came home from vacation in January. She said it was OK and she could wait and give the book as a birthday present intstead.

Well ... I came back from vacation late yesterday and emailed the other buyer today. I hadn't heard a peep from her about getting the wrong book. I then emailed the first buyer to let her know I was working on getting her the right book. I was planning on having the 2 buyers send the correct books to each other and I would pay for postage and packaging.

Then I logged into eBay and saw that the first buyer gave me a negative after she said it was OK that I follow up on it when I got back. Witch. She is so stupid that she neg'd me before I gave her any feedback. I am not the type to give retalitory negative FB, but I will give her a neutral. The woman has no patience.

I am very angry right now. If the other buyer were not effected I would just refund her money and tell her where to stuff the book. I am venting here and not emailing her or leaving FB yet. I'll do that in a couple of days after I calm down.

I'll also respond to my negative when I am feeling calmer. It said "Complaint : ordered one book received a different title". I was thinking about "Shipping mistake. Was working w/buyer on solution. Why neg???". Does anyone have any other suggestions? I only have 80 characters.

Thanks for letting me vent!!

 

[DMRick]

I am not the type to give retalitory negative FB, but I will give her a neutral.

But you would be giving a retaliatory neutral. She may be a jerk, but she didn't do anything in eBay's rules, wrong. She paid on time, and IMO she deserves a postive. You can say in the posi (and respond to hers) she didn't give you time to fix the mistake..but even if you had fixed it, she got the wrong book and she had intended it for Christmas...so the neg may have come anyway...even if you fixed your mistake. I think you just have to accept this one...as well as try to get the correct book in her hands. Sorry, I can't agree with you on this one.

 

[C.Ann]

Originally posted by Vals
I have a ? re selling . When a payment is recd by mo for eg. how do I post to myebay that the payt has been recd?
Also re feedback for sellers-do you ask for the positive feedback? or just hope that the buyer will give you positive feedback? thanks
Val Salomons

-------------------------------------------------

You don't have to "post" payment at all when you receive a MO or check. Just go ahead and delete that auction from your My eBay page after you have received the money and/or shipped the item.. Ebay doesn't keep track (or even care) if you've actually been paid..

I never ask for positive feedback - just hope that people will be happy and do it of their own accord..

 

[iNTeNSeBLue98]

robinb-

You can respond to feedback left without actually leaving feedback. It's like a "comments" section of feedback so you can leave your side of the story.

I would respond to your buyer's neg by stating that it was a human error and you are trying to resolve the matter. I would then follow up with a Positive FB since the buyer did pay on time.

 

[robinb]

I can not and will not give her a positive because she agreed to allow me to fix the problem and then did not give me enough time to do it. Maybe she'll be more patient next time.

Edited to add:

I may not leave any FB at all. Which is almost the same as a neutral. I won't leave a positive, even if she did pay on time.

 

[robinb]

Originally posted by iNTeNSeBLue98
robinb-

You can respond to feedback left without actually leaving feedback. It's like a "comments" section of feedback so you can leave your side of the story.

I would respond to your buyer's neg by stating that it was a human error and you are trying to resolve the matter.

That's what I plan to do . I know I can respond (aka comment)to her neg. I plan on saying "Shipping mistake. Was working w/buyer on solution. Why neg???" if I don't come up with something better.

 

[maggiew]

I have a regular paypal account (i.e. as a seller, I do not accept credit cards). However, I am interested in bidding on something where I would want to use a credit card for payment through paypal. Can I do that with my regular account or would it boost me up to the business account? Are there fees for PAYING with a credit card?

Maggie

 

[cpl100]

I think all the fees are paid by the seller which is why many do not have a business account, or have two accounts. I am not sure that you can do what you want, though I'd be interested to learn.

 

[disneychrista]

As far as I know you can pay with your credit card and not have to upgrade, because it is still a "personal" transaction. It only becomes a "business" account if you choose to accept credit cards. All fees incured are on the side of the seller/receiever.

 

[Mrs. Snowgod]

RobinB - about your neg - you are absolutely right to give yourself a few days to calm down before responding. Honestly, you will do your seller's reputation more damage by following your initial impulses, than if you consider things from other perspectives.

If I look at your feedback a month from now and see that the buyer gave you a neg, and then saw your proposed response, I would next view the FB you gave to the buyer. If I then saw a retaliatory neutral, I would avoid bidding on your item. Your response would suggest to me that you became very defensive about an error you made. I'd have no way of knowing the history & that you were already trying to work out the problem before the neg was given, but I would certainly sense your anger.

If you simply apologize for the error and emphasize that you wanted to resolve it to the customer's satisfaction in the response area, your neg will look much less damaging to future bidders. You will appear gracious and customer-service oriented.

If you can't bring yourself to leave the buyer a positive, then leave no feedback at all. I totally agree with DMRick's assessment - you may be feeling like the bidder is a witch and is stupid, but the bidder did live up to her end of the deal, which was to pay you within your TOS (I deduce from your description), and then report back to you on her receipt of the item. It was not the buyer's fault that she received the wrong item, nor that you were on vacation and couldn't resolve things more quickly.

I don't mean to seem harsh toward you, and I really appreciate how lousy it feels to get a negative! But certainly consider how this will look to future bidders in a few weeks or 6 months, after your frustration has died down.

 

[DMRick]

I may not leave any FB at all. Which is almost the same as a neutral.

I don't think it's the same as a neutral..a neutral says something went wrong on her side with the deal..and she paid promptly and so she woudn't deserve a neutral. Not leaving any feedback, if it makes you feel better is the way to go.

What would you have left, if you hadn't made a mistake? What would you have left if she didn't leave you a neg for your mistake? That's what she still deserves in my opinion. Anything else, I would see as retailiatory, if I was checking feedback. She did nothing wrong. Even if she is letting you fix your mistake, she didn't get the item she ordered in time to use it as her intended purpose...through no fault of her own. Remember, we owe it to our buyers to fix out mistakes..that doesn't mean they can't leave neg feedback when unhappy about the error. It would have been nice if that was the way it was..but you may have been the third or fourth person who sent her the wrong item, and she was upset. Or she may have really counted on that item for a gift.

Yes, patience would have been nice on her part..but from her point of view just because she said she still wanted the book and would give it at a later date, doesn't mean she wasn't upset. In her mind, you goofed and she gave you a neg. Anything less than a positive from you would be retaliatory. I'm sorry if that makes me mean for thinking it..I've kicked myself for mistakes too, but when the fault was mine, I took the licks (ok, kicking and screaming, but I still took them LOL).

 

[C.Ann]

Anyone else have that reocurring nightmare that you've sent all the wrong items to the wrong people?

I have it every single time I ship something out - and sooner or later, I'm sure it's actually going to happen!

On the other hand, I had this one guy that kept sending me money orders left and right that were made out to other people.. Seems he was quite a regular buyer on eBay and in his haste to keep up with paying for all of his auctions he kept sticking the wrong MO's in the wrong envelopes..

I could have gotten angry and given him a neg for not getting his act together but quite frankly, I thought it was a hoot and had a ball teasing him about it.. "Good news! Money order arrived safely.. Bad news - made out to the wrong person again..." We probably went back and forth like this for at least a month - if not longer - but my good humor paid off as he has become a repeat customer..

It's frustrating when someone doesn't give you the opportunity to correct your mistakes, but it's a chance we take every single time we sell or buy anything on eBay so I guess we just have to roll with the punches and hope for the best.. I, myself, would not leave her a neg.. I don't think she deserves it...

 

[jcemom]

I sent a half.com customer the wrong CD before Christmas. Luckily, it wasn't mixed up with another customer, I just had listed three CDs by the same artist and put the wrong one in the envelope. I quickly sent out the correct one and told the buyer to keep the one sent by mistake (it wasn't worth much more than it would have cost to pay return postage anyway). I got a glowing positive thank goodness (of course the buyer did get two CDs for the price of one!)

 

[Madi100]

It is interesting that you guys all feel the way you do. You all have very strong feelings about the fact that positive feedback should be left. I look at feedback as a way of knowing how the person is to deal with on a whole. If John Doe pays as soon as the auction is done, but then complains about high shipping (that was listed in the auction), upset because it took 7 days to get to you (when it took him five to pay), etc. etc. Don't you want to know this? In the case of sending the wrong book, yeah, the seller was at fault. However, the buyer was fine with her working it out when she got back. Then she didn't give her the chance. I would want to know that if I was selling to a person that they weren't easy to work with. This buyer obviously isn't. No room for error, no room to make things right. I think there is more to the transaction than just paying on time. Otherwise, if we all left feedback on the basis of payment, then we'd all leave it as soon as we received payment instead of waiting until the person had received it.