There are 8 of us going to DW. My parents, sister and I haven't been since 92 (when I was 12) and dh hasn't been since he was 6. So we have tons and tons of questions and wanted to have someone with experience to rely on.
We used Mouse Ears and we LOVE it! First off, they are paid by Disney, not by the customer. You pay them nothing. The woman we have been working with has answered every one of my 5 million emails w/in hours (even on the weekends and evening). She got all of the ADR for us, including Breakfast w/ the Princesses. That alone was worth going through her, imo. I know too many pp who had a horrible time trying to get their reservations for the Princesses.
But the reason why we are really glad we book with them: Disney announced special prices for when we'll be there and Joy (our agent) sent us a refund check for $600. That sure was nice
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