Yachtsman Steakhouse-bug in food

[Robert P]

The only thing I am upset about is the manager's attitude.

I want nothing from Disney.

I guess I am, apparently, one of the few people who thinks that a manager should be friendly and helpful when dealing with an incident, not rude and accusational.

I know I would want to know if people were having a problem with my employees.

I think you have all been a little hostile to this post but I very much appreaciate the one poster that listed contact information for me.

I don't feel I need to justify myself, but I am also planning on writing a very complimentary letter about good service I received too.

This will be my last post on Dis boards as this has been a very disappointing response from the posters. I certainly don't get any Disney magic from this site or the posters.

1 - your OP never stated that the manager was why you were wanting to write the letter.
2 - nobody has been hostile or angry toward you. most people appear to have been trying to figure out what compensation were expecting for the bug incident.
3 - most posters just have not jumped on your bandwagon, as already stated by kapoof.

To quote Randall from Clerks, "You'll be missed."

 

[Peter Pirate 2]

edjbiologist, I agree that folks have been a bit harsh with you and I find it sad that so many people are accepting of such POOR management behavior at a supposedly fine disney dining restaurant and this is beside the fact that you found a BUG IN YOUR FOOD.

Personally I think your food should have been comped. Nothing is going to erase the image of finding a bug in your salad and stop the wondering of what else is going on in the kitchen. Anything less and they are telling you "hey, these things happen from time to time, here's 10% off." Not what I want to hear. I want to dine at restaurants that really care about what they serve, how they serve it and the customers satisfaction and are genuinly embarrassed when a negative incident occurs. Yachstmans obviously isn't one of those places.

 

[Christopher5927]

I think you have all been a little hostile to this post

Do you really feel that everyone has been hostile? I beg to differ. Yes, the bug should not have been there, but you were compensated. At least it wasn't half a bug.

 

[kapoof]

Do you really feel that everyone has been hostile? I beg to differ. Yes, the bug should not have been there, but you were compensated. At least it wasn't half a bug.

 

[ElizabethB]

Peter Pirate 2 is right -- the responses to the OP's post have been rather harsh -- and -- give me a break -- Yachtsman is a lovely, expensive restaurant. One doesn't expect to find a bug in the salad -- and if one does, a responsive manager and a comped meal seem quite appropriate to me. Quibbling over whether to give a 10% discount or not is ridiculous. We're talking a multi-billion (perhaps trillion?) corporation here. Comp the meal and make up for what was obviously a unpleasant experience. In other words -- show some class.

We were at a very popular restaurant in Honolulu once. We were a family group and starting to enjoy our second course and second round of drinks. The course was spring rolls. Grandma picked up her spring roll and found a green worm poking its head our and waving it around -- as if in cheery greeting. When we called the waiter over, he said "Believe it or not, those worms are edible." We did not say another word. En mass our group of 10 rose, left the table and walked out of the restaurant. We didn't pay for drinks, we didn't pay for appetizers already consumed. We simply left in utter shock.

 

[ElizabethB]

Oh, and by the way, I could not possibly have eaten a replacement salad after finding a bug in the first one, so the salad offer would have been of no value to me whatsoever.

 

[lostinwonderland]

I think the main problem you discribed is the attitude of the manager, implying you were being dishonest. And to be honest if it were me I wouldn't have accepted a new salad, eating one with a bug in it would have put me off a bit. And I think people have been a little rude to you in this thread.

 

[sotoalf]

Stewing about it a month later, then complaining about it, is a bit much. Yes, it's a fine restaurant, but as someone said already, this is Florida, and things DO happen. The waitress comped your salad. Perhaps the manager could have comped your entire meal. Who knows? I have no idea what happened -- if you were overexcited, if the manager was condescending. Besides, you haven't told us what kind of bug it was.

Invoke your sense of humor. Were you to write to Disney, think how silly it would sound to write, "I found a `bug' in my salad, I complained, our salad was replaced, and the salad was comped. I'm still angry."

If I were you, I'd avoid both Yachtmen Steakhouse and A Bug's Life.

 

[sotoalf]

Hi all,
At the end of the meal, the manager came over and told us that they great fresh salad every day and they wash it. She started to imply that maybe we put the bug in our own food.

Postscript: She didn't seem to be implying anything of the sort. She wanted to assure you that her restaurant wasn't a flophouse -- a perfectly natural reaction.

 

[Mackey Mouse]

I think the OP got the answer he was looking for which is where to write when you have a complaint about a restaurant and/or their employees.. I do not want the OP to feel he has to defend his actions on refusing another salad (I certainly would not be able to eat after that) or defend that he felt that the manager handled it inappropriately making him feel like he planted the bug....bottom line there was a bug in the salad, and whether or not that happens all the time, it is still gross.

 

[Pumbaa_]

edjbiologist,
I agree that people have posted harshly. I understand exactly what you are feeling. There was a bug in a salad (can I just say ewwwww!!!)! and when it was brought to the attention of the management, instead of being apologetic, you felt that the manager was implying you did it yourself.

That, I believe, is what is still bothering you. When someone questions your integrity, that simmers.

Send the letter to Disney, it is more about getting it off your chest then wanting anything.

I don't think that whether you were comped or not is the issue, it was in the handling. If you had been treated like a person of worth from the beginning, it would have felt much better I am sure.

Hope you stick around!

 

[mtry]

"edjbiologist,
I agree that people have posted harshly. I understand exactly what you are feeling. There was a bug in a salad (can I just say ewwwww!!!)! and when it was brought to the attention of the management, instead of being apologetic, you felt that the manager was implying you did it yourself.

That, I believe, is what is still bothering you. When someone questions your integrity, that simmers.

Send the letter to Disney, it is more about getting it off your chest then wanting anything.

I don't think that whether you were comped or not is the issue, it was in the handling. If you had been treated like a person of worth from the beginning, it would have felt much better I am sure.

Hope you stick around!
__________________
Jody ºOº"

Co-Moderator Restaurant Board

Sorry I copied and pasted...
Anyhow, I think Some people just did not "get" the original post. But Some of us did, Don't worry about the people who didn't "get" the message or the manager, If it makes you feel better as it would me then write the letter. Without being insulting myself, let's just say we are all different and we handle things differently. Only some of us know better. I was happy to read that many people picked up on your issue and were sympathetic. I do feel some posts were not sympathetic and harsh and not even on target.

 

[Muushka]

I was once at an Outback here in NC. During dinner, a cockroach the size of Rhode Island ran across the table in front of us. My husband discreetly killed it (without a mess).
We then discreetly called the waiter over to give him the, um, corpse. He just said 'thanks' and brought us a coupon for a free appetizer for our next visit.

I thought we handled it superbly. I thought the restaurant should have been very grateful that we did not react to what we saw! I gave the coupon to a friend and we don't eat there anymore.

Bugs in food is never good for business. I am not sure how they should handle it, but I was not thrilled with the way Outback handled ours!

 

[tnkr_bell]

I know I'm a little late on this, but I think the OP was misunderstood. I don't think he was upset about the final outcome, I think he was more upset on the process it took to get the final outcome. Who knows what the manager implied when you're not there to hear their tone of voice and exactly what they said. It just seems to me the whole thing was handled incorrectly. I think the manager should have offered either a new salad or another choice of a side and comped. the meal for the person who had the bug.

It sounded to me in the OP that they had to ask and fight to get the 10% off, so while that was a satisfactory outcome, something like that should have been offered and not fought for.

JMO

 

[frannn]

at all after seeing the bug. I know every eatery has issues, but that's the last thing I want to have the company of while I'm eating

 

[jjk1107]

I was once at an Outback here in NC. During dinner, a cockroach the size of Rhode Island ran across the table in front of us. My husband discreetly killed it (without a mess).
We then discreetly called the waiter over to give him the, um, corpse. He just said 'thanks' and brought us a coupon for a free appetizer for our next visit.

I thought we handled it superbly. I thought the restaurant should have been very grateful that we did not react to what we saw! I gave the coupon to a friend and we don't eat there anymore.

Bugs in food is never good for business. I am not sure how they should handle it, but I was not thrilled with the way Outback handled ours!

I live in Florida and while we do have a lot of bugs, I do not expect to have them in my food. We ate at a local Outback and there was a small insect crawling on our table. I took the napkin and killed it. I then asked the server for a new napkin since we had to use the one we had to kill a bug. He took the napkin to the manager and explained what happened. The manager came over and apologized profusely and said that our entire meal would be comped. I stated that was not necessary. She then proceeded to tell me that they have a contract with their pest control that states that if a customer finds a bug in the restaurant, the company will reimburse Outback for the meal.

To the OP - You should send a letter to Disney because they need to be made aware of cast members who are not treating the guests with excellent service.

 

[Muushka]

Honestly, the reaction you got was what I expected. Most people would have made a big deal about a roach that big, but we basically said nothing. We would have turned down the offer as you did (because I would hate to think they think we complain to be comped), but they just offered the onions.
And lost us as customers. Not too bright.

 

[MasterShake]

I have thought long and hard on the matter and I think the only recourse is to destroy all bugs in that area. I feel that if Disney wants my money, they should use such a large quantity of pesticides as to eradicate all bugs from that section of Florida.

The 10% is not solving the problem; the problem is the bug population.

A good manager would have immediately called in a strike force to Napalm the area.

You write the letter and don’t accept anything less then a rubber hose beating for this manager’s insolence.

 

[kapoof]

I have thought long and hard on the matter and I think the only recourse is to destroy all bugs in that area. I feel that if Disney wants my money, they should use such a large quantity of pesticides as to eradicate all bugs from that section of Florida.

The 10% is not solving the problem; the problem is the bug population.

A good manager would have immediately called in a strike force to Napalm the area.

You write the letter and don’t accept anything less then a rubber hose beating for this manager’s insolence.

 

[Mackey Mouse]

I am sure that the previous post by Master Shake was intended to just shed a little humor on this post, but in support of the OP I have to say that if that had happened to me at the Yachtsman restaurant, I might not have been as nice as they were.. If I had thought in anyway that they were implying that I might have planted the bug in my salad, I am not sure I would have let that manager get away with that..

I do not care for this restaurant as my husband and I had one of the worse meals, worse service we have ever had at WDW over our many years of going. I will say that the manager that night did step up to the plate offering us dessert, we refused, and then I believe not charging us for the meal in question. We paid our bill, and we have never gone back. We tipped less than our usual 20% as the server was part of the issue and once the manager was involved, he was falling all over us.. Too much, too late.

I know people enjoy this restaurant, but there are many other restaurants to choose from where you can have a delightful meal and so we have decided to eliminate this one from our choices...... To those who have had great meals there, I think that is terrific and by all means do not let what I say or the OP says sway you from your support, but let's by all means be supportive to a fellow Diser when he has had a bad experience at a restaurant and give them the benefit of the doubt....