Yachtsman Steakhouse-bug in food

[septbaby]

Not sure OP is even reading this thread anymore since he vowed not to post again here when he didn't get responses as sympathetic as was expected. I wonder if the same thing happened at the restaurant and he tuned out the manager.

- Server offered to replace the salad, offer was declined, OP did not request another substitute (I belive it wasn an appetizer salad)
- Manager came over to address the issue and explain their process for handling food ie. making sure there are no bugs, OP heard the manager suggest he planted the bug (we didn't get a quote of what was said)
- OP was not charged for the salad AND was given a 10% discount

My suggestion would have been to have a quiet discussion with the manager on my way out of the restaurant, about what OP thought was implied. Based on the ultimate handling of the issue I'm not sure that was the manager's intent, even though that was what OP heard. That would have been coachinf for the manager or at least give him or her a chance to explain apologize. The issue really isn't with Disney, its with manager. We're both adults, let's try to salvage this.

To turn this around, did the OP suggest the restaurant did this on purpose? Did the manager react poorly to that? There is certainly no value, not even humor for a restuarant to do something like that, so I take it as an honest mistake. Other posters have indicated finding bugs in triple washed salad that comes in sealed bags from the grocer, the restaurant was probably victim of the same issue.

Sorry you got a bad salad. Sorry you thought the manager was being rude. I just don't get the same feeling based on the info you've shared with us.

 

[Peter Pirate 2]

There was a bug in their food for goodness sake! What more is necessary? The fact that a manager chose not to bend over backwards to try and salvage the situation is only salt in the wound. How do you think management at Shula's would have reacted? Methinks the meal would have been comped, a follow up from management and a gift certificate offer to try and win back a customer that probably won't return again - because management needs to mollify the guest to prevent exactly what has happened here, bad word of mouth. Now it's too late and if Disney management is reading this there probably should be an opening for a new manager at Yacthsman's very soon.

I know many of you feel differnently but the difference betwen fine dining and Applebee's is much more than JUST food quality and guest service, especially at Disney should be much better than this.

 

[karin037]

I am looking for some help. I ate earlier this month at one of my favorite restaurants at WDW the Yachtsman. We discovered a bug in my nephew's salad and were completely grossed out.

The same thing happen to me at Liberty Tree Tavern in May. There was a really big bug in my salad (link below shows pic of bug). It was really gross. The chef came out and apologized. He told us the same story about how they clean the salad and try to be very careful, but he said this happens sometimes.

I was given a Fastpass good for any 1 attraction. It was good for that day only and only for the MK. It was good for me and my mom. I didn't get any discount off of my food.

http://www1.snapfish.com/viewshared...7096/l=257321375/g=1531129/otsc=SYE/otsi=****

 

[roadtripper]

A little OT, but what would the OP have wanted in the form of "service recovery" (and what would Disney have done) if they had been on the free dining plan? Hmm..

 

[Peter Pirate 2]

I don't think the OP cared about comps and such so this is just a general discussion. IMO, the restaurant (any first class restaurant) should go out of its way to repair whatever they can. If they can salvage a customer, great. If the best they can do is show the guest that they are genuinly sorry and prevent excessive bad word of mouth, then so be it. But any restaurant that strives to be great should do whatever they can to repair situations that most certainly should not have happened. A comped meal or a gift certificate is a small price to pay to offset this 4 page discussion of bugs in the food at the Yachtsman restaurant, IMO.

 

[Mackey Mouse]

I think since this conversation seems to be taking a turn for the worse... some in support of the OP and others in support of the restaurant.....it is time we just say enough with this thread and lock it. Truly, are we ever going to agree on how much or how little Disney should do for a patron when he finds a bug in his salad? Probably not...