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Yes...it is a legite website. All communication is done via e-mail and is great if you know exactly what you want. They are basically for folks who have researched and priced cruises already and know exactly what they want to book. Not a lot of hand-holding.
We used them for my father-in-law's cruise this past June and they were the cheapest...
Oops....edited to add that I was thinking of cruisequick.com
But I often use cruise.com for pricing comparison....I have never personally booked with them.
Hey Spiceycat, one thing to keep in mind. If other cruiselines have the same policy as DCL's, if a teen is under age 18, they have to have someone 21 or older in the stateroom.
You can book directly through their website and get an additional online discount or you can call them. I called because I had some questions. After having them answered I went through the booking process. Agent said he would call Disney to confirm the reservation and cabin number and would call right back. After 3 hours and no call back I called them again. Unfortunately I did not get the name of the first agent and no one could find any reservation in my name.
This time I got the agents name. It was Arthur. I explained the situation and he apologised and immediately contacted Disney and we booked the cruise via a 3 way conference call. This was last week and I received my docs yesterday.
More than happy with Arthur and the service he provided and would book with him again. He actually gave me the discount that I would have received if I had booked direct through the website. His extension is 128 if you decide to book through cruise.com. I believe they do work on commission.
We have booked numerous cruises (disney & non-disney) with cruise.com, specifically with Sharon Smith, and have never had any problems and their price always seemed to beat everyone else's.
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