We were there about two weeks ago. The first time we waited about 15 minutes and Ralph never came out (the CM told us he might so we waited just in case). When we got to the front, he was in the back "playing his video game". No offense to Vanellope but I was there for Ralph, with my wreck it ralph shirt on... disappointing! We went back 3 or 4 times throughout the day and each time he was "playing his video game" or "wrecking things in the back"... A couple days later we went back and he was there! It took about 15 minutes again. It was probably the best meet and greet I've done. I jokingly told Vanellope to move out of the way "glich", I was here for Ralph! She was the best. Wouldn't shake my hand, hid behind my wife, then Ralph. But before I left she gave me a hug. It was great