Wow, not just a form response

[Rajah]

As I typically do when we return from a trip, I sent a lengthy email to Disneyland pointing out the highlights of our trip, and the problems we encountered/complaints we had (like the moving walkways not moving anywhere in Tomorrowland and even obviously in poor repair, and the sound not working on Screamin' or Space). I try to include an equal number of compliments and complaints, and make sure to point out those individuals who made the trip more magical (like Dana this time, and Brian, our tour guide).

Well, I got my response back, and they touched on every one of my comments, saying they'd forward my observations to their appropriate departments so the comments could be recorded.

I've noticed that in the past, just about everything I've noted as a problem has been corrected by the time I get to the park again. Which says that I wasn't the only one to complain about that problem, and that they *do* actually listen to their emails.

I encourage everyone who had a good time or bad time at Disneyland to email Disneyland with your comments regarding your trip. They do get recorded and they do make a difference!

 

[IandGsmom]

what is the email you used?

 

[Rajah]

I went to www.disney.com/disneyland then went to the E-Mail link at the bottom of the page. That takes you to an email form.

 

[Sonya in Boise]

Rajah how wonderful.

After our trip, I printed thank you cards for "Snow White" and "Sleeping Beauty" with pictures of them hugging my girls thanking them for being so wonderful and how much my girls enjoyed meeting them. I'm hoping they will respond. I sent these snail mail. It's been 3 weeks since I mailed them, so I'm getting antsy. I've heard sometimes they send a signed photo of the princesses back as a reply. I'm hoping my girls get these. If not, I may just write to Disney and request one.

Thanks for the link. We are going back to DL in 2 weeks, so maybe I will use the link for e-mail letters when we get back.

 

[MandaMom]

thanks for the info Rajah

MandaMom

 

[Grog]

I've honestly never thought to do that I'll make it a point to send an e-mail after my next trip

Rajah, When do we get to read your trip report?

 

[Disney-Kim]

Rajah.....thanks for the idea. I emailed them about our trip too. I just wanted to let them know how much we enjoyed our stay at the Disneyland Hotel.
Kim

 

[tdsryan]

Waytoomuchfreetimesaywhat?

 

[Rajah]

Originally posted by Grog
Rajah, When do we get to read your trip report?

When I finish writing it

For now, the photo essay is going to be it. I will finish a full trip report with more detail, though -- I've got the pre-trip finished and day 1 almost finished.

 

[Grog]

When I finish writing it

Touche!