Wow Mickey Mail got insanely botched!

[Scarlett81]

Ok so we are leaving in 5 days for our trip to AKL.
We were originally at the Poly but switched to AKL...so perhaps thats contributing to the confusion. But omg!
We made the switch a month before we got the paperwork. The first batch of Mickey Mail said Poly, with Poly ME tags.
Then we got another set of Poly paperwork with the wrong check in dates.
Then we got AKL paperwork, with the correct check in dates. However we never got ME tags with correct resort or correct dates.
The names, and ressie #'s are all correct. A CM said to just cross out Poly and write in AKL and it should be fine.
To me, that's a big *should*.
I'm on hold right now with a CM who is confirming all the dates, and that we are in fact in the system for ME pickup and ME return.
He suggested calling ME directly...guess they have their own offices.

What do you think? Should I ask them to overnight correct ME tags-is there a chance of that?

 

[Scarlett81]

To be honest this is getting very frustrating. I feel like everytime I talk to a CM regarding this I get a different story.
A week ago when I called to check about this a CM said ME was set up, the flight #s were in, etc.
Today I speak to someone else and he says nothing is in the system for ME.

 

[THERESA522]

Sorry you're having so many problems!

I would call back and speak to a supervisor and I would insist on getting ME tags before leaving. Good luck!

 

[Scarlett81]

Sorry you're having so many problems!

I would call back and speak to a supervisor and I would insist on getting ME tags before leaving. Good luck!

Called disney, spent 45 mins on phone with CM who added my flight info (3rd time I've been through this process) and confirmed everything was set for ME. He said it would immediately go through to the system.
I still felt unsure so called ME main #-separate dept from disney. They informed me I was still NOT in the system-flight #s not in, and only half of our traveling party scheduled for ME!!!!
They insisted I do not need new ME tags. They told me to cross out Poly from the tag with permanent marker, and write in AKL. She said the barcode on the tags is automatically updated so assured me it would be fine.
Oh boy I hope so.

 

[Debrn]

Called disney, spent 45 mins on phone with CM who added my flight info (3rd time I've been through this process) and confirmed everything was set for ME. He said it would immediately go through to the system.
I still felt unsure so called ME main #-separate dept from disney. They informed me I was still NOT in the system-flight #s not in, and only half of our traveling party scheduled for ME!!!!
They insisted I do not need new ME tags. They told me to cross out Poly from the tag with permanent marker, and write in AKL. She said the barcode on the tags is automatically updated so assured me it would be fine.
Oh boy I hope so.

I have had to call 3 x with my flight info because it wasn't showing up in system. it still does not show up online but the last time I called it was in the system. Frustrating, our last trip they didn't have my return info for ME and I had called multiple times.