We had two cruises booked while we decided on which one. (before I get slammed the second cruise was a cat 12 that popped up one morning at almost half off so we booked it while we decided) We decided to cancel the cat 12 so I called today to cancel. Wow, they would not let me cancel. I was on the phone for 10 minutes. Really personal questions like why are you cancelling, and don't you want to hold on to the booking in case you want it later, and the deposit was only $750 so it's not that much to hold it, blah blah blah. When I finally said I'd keep it if they lent me the money the guy actually said the cruise wasn't that much money so how was that the problem. What?? By then I was really mad--who cares why I'm cancelling? And they had my money for over a month--it wasn't a courtesy hold. He really wasn't going to cancel. I kept waiting for him to transfer me to the retension department--it reminded me of the time I tried to get rid of my long distance on my landline. I guess they're really hurting. I know the Baltic cruises and the 3/4 nighters seem pretty full, but maybe everything else (Mexico, Alaska, Med) is slow? It really turned me off though. I'm used to pushy sales people, but I guess the reason we pay through the nose for WDW/DCL is to get the 'disney' experience and this phone call definitely wasn't. Sorry to vent. I was just really surprised by the attitude. And a big pet peeve of mine is the way Disney keeps you on the phone so long even though it's not a toll free call.