Would you be "happy" with a room type downgrade if Disney only refunded you the difference in price?

[BayouQueen]

I could be totally wrong but I took their statement to mean 2 unrelated adults (hence the request for two queen beds with each adult in their own bed) which would make sense that they (meaning Disney) view the ability to put 2 adults in a king bed the same as 2 adults in 2 queen beds. Again I could totally be wrong.

Yes, you are correct.

 

[Farro]

If I booked a certain view and didn't get it, I wouldn't be "happy", but I wouldn't make a stink, as I've read here sometimes it can't be helped. But it would sour me on my first day.

 

[Nancyg56]

If you're disappointed, why not? It's your vacation. It never hurts to ask.

I guess I just can't imagine accepting a downgrade you're not happy with without asking if there was a possibility to be moved back to your original room category. I'm definitely not talking about making a scene.

I always have a conversation with everyone I encounter, so I imagine I would ask if here was anything comparable available. I would not make the CM uncomfortable. I will admit that if I got stuck in a King bed and I needed two queens, my conversation would include asking for a manager. I can handle a lot,longer walks, views that are not what I pictured, but I draw the line with who I sleep with.

 

[DG25]

I personally think you missed one big problem when you asked your question, especially if baste on the other thread about owngrading. Downgrading with Disney staff not even telling you until you walk all the way to your room. Downgrading me from a garden view to standard, would never ruin my vacation, tell me we are sorry we have no garden view, we are giving you a standard and refunding you $42 a night and here a little token FP' for your trouble. I would say thank you, see you later. But as I say on that post, if I like I did in May book at GF CL main building and I pay a year in advance to guarantee that room, and I show up, they don't tell me nothing but I start heading to a room out of the main building, yes I would be furious, even if it was still CL. First and foremost, because they did not even tell me, and for there deception and there false business practices, I think to make me feel better would be to refund all my money. Now again if I show up and they say we are sorry, we have 10 rooms all experiencing plumping issues, they are working on it but they may not be finished by tonight, we can move you now to a room in sugarloaf and give you the difference and a voucher, or you can wait and see if they get them fix later. My problem was and is with Disney not telling people, just giving them a room and making them figure it out, and people arguing that they are allow to do it because all they have to do is give you a room. So there again I find a problem, if I pay $1130 for a room at the GF, I want to see in fine print where it says that I am only guaranteed a room somewhere on property, your trying to tell me that they can give me a room at All Star Music and not tell me until I show up, after they held my money for 12 months. I just don't buy that Disney as a business can do that, and I do not find that in my fine print anywhere. All I find in my paperwork is that my room is confirmed, that would be a room at the GF CL, Disney does not guarantee the view, the bedding, okay I get that, I might get a king bed with a daybed because there are three of us, or I might get a bunk bed and a queen. But I will get a room at GF and it will be CL, and if it is downgraded, I will get the refund. No where does it say they are only guaranteeing me a room on property only. If you ask the question that way, I think you may get a different answer. But so many people were arguing and no one gave any prove that all Disney is guaranteeing a room on property, on the other post. I am sure everyone would be upset and not be okay with just a refund if Disney, totally just ignores the fact they downgraded you and did not tell you, like they did to many people who told there story. Also if you get there and not even get the hotel you wanted because all they have to do is guarantee you a room, yes I would be demanding as I sure everyone would be for Disney to pay for my whole vacation, if I paid in advance a room in the main building at GF with CL, and show up to be told sorry we moved you to all star music standard room. That is not disappointment, that is a total switch and bait and I don't see how anyone would say they would be okay with just a refund. You would be changed from a deluxe to a value, from CL to non club level, from queen beds to double beds, and you think that would be fine like so many people said on the other post.

Also, I agree this does not happen often but by this board may happen more than you think. Also I want to point out, that I think somewhere in the past few years Disney changed think but may not have changed policy. Years ago you booked and it did not tell you the bedding, now you can book exact bedding, at least I can since I book disability rooms, it will say bedding for four, or five so you know how many beds are I. The room it is not by request when you check in like it use to be.

I think this changed in DL and then went to WDw. In GC you use to book a room, $600 a night and have to wait to get there to say how many beds you want, the bunk bed rooms there sleep 3, because they have a pull out trundle. And there are about 15 rooms with a daybed. So people would pay $600 night and be handed a sleeping bag and be very very upset, especially if all adults or teens in room. So they changed it, so you cane book specifically if you want a bunk or trundle and then you get it for the most part, come on $600 a night to be handed a sleeping bag is very up business like. When they changed it there I started to see it change a wdw, when I booked it gives me the bedding for what I am booking, king bed, or king with daybed, or two queens or two queens with daybed. So I am booking exactly what I want, no guess work, I want a room with grab bars, I want a room with a tub not roll in shower, I want a room with two queen beds. It is very specific, they know they only have say two rooms on property, why would they sell 15 and disappoint people, especially since I am paying 12 months in advance. I don't always get the view because they may only have the room I. One view say garden, or standard, sometimes they may have it in several but not always. So I don't see why they don't have a system that takes that room out of service, the problem on the other post was that Disney was over booking not that there was a problem, so if I book for two weeks a specific room, why are they over booking.

 

[stinkpickle]

If I wanted the cheaper room, I would've booked it in the first place.

 

[Dug720]

Genuine question here regarding the King Bed situation. Because I used to work in a hotel with a convention center and while percentage-wise we had probably more rooms with 2 beds than a comparable non-convention hotel of that size percentage wise, we did not have ALL 2 Queen rooms because we were also in a vacation destination and there were couples who would come on their honeymoon, etc. Not normally an issue. Except when we had a coaches' convention that occurred during a pretty heavy family travel time.

There are only a finite number of rooms with 2 Queens. They HAVE to go to parties with 3 or 4 people as those parties CANNOT be put in a room with a King.

So of course you can imagine the uproar with the coaches.

But you cannot simply snap your fingers and turn a King room into a 2 Queen room.

What would you have Disney (or the hotel) do? And no, going by gender or last name similarities or differences when assigning in advance doesn't help AT ALL in this situation because that causes assumptions and we all know what happens then.

 

[wilkeliza]

I'm somewhere between option 2 and 3. I went with the more positive option though. Maybe I'm bummed for about 15 minutes or a day but I'm not going to let it ruin my vacation. I do believe I've been downgraded at AKL before and there was no refund of difference. Was totally bummed about the "view" because it was not of the savanna unless you leaned out from the railing but by the next day I didn't even remember I was upset about it. Of course those rooms have since been re-defined as not being savanna view rooms so it is not really an issue any more.

Again yeah it may be a bummer but to scream and holler and stand at the desk and demand a room be made out of thin air just isn't worth it. They downgrade because the room you booked isn't available. No amount of even stern talking to a CM is going to make that room appear. Now if I booked themepark view at say Poly and it wasn't available I may ask if theme park at Poly or GF is and if I can be moved there instead of the down grade or say CL at Boardwalk oh is CL at Yacht or Beachclub available? If the answer is no then I'll take the refund. Depending on the situation I may ask for something (CL to non-CL can I still have CL access etc) but again not going to stand there and stomp my feet for it.

 

[wilkeliza]

I personally think you missed one big problem when you asked your question, especially if baste on the other thread about owngrading. Downgrading with Disney staff not even telling you until you walk all the way to your room. Downgrading me from a garden view to standard, would never ruin my vacation, tell me we are sorry we have no garden view, we are giving you a standard and refunding you $42 a night and here a little token FP' for your trouble. I would say thank you, see you later. But as I say on that post, if I like I did in May book at GF CL main building and I pay a year in advance to guarantee that room, and I show up, they don't tell me nothing but I start heading to a room out of the main building, yes I would be furious, even if it was still CL. First and foremost, because they did not even tell me, and for there deception and there false business practices, I think to make me feel better would be to refund all my money. Now again if I show up and they say we are sorry, we have 10 rooms all experiencing plumping issues, they are working on it but they may not be finished by tonight, we can move you now to a room in sugarloaf and give you the difference and a voucher, or you can wait and see if they get them fix later. My problem was and is with Disney not telling people, just giving them a room and making them figure it out, and people arguing that they are allow to do it because all they have to do is give you a room. So there again I find a problem, if I pay $1130 for a room at the GF, I want to see in fine print where it says that I am only guaranteed a room somewhere on property, your trying to tell me that they can give me a room at All Star Music and not tell me until I show up, after they held my money for 12 months. I just don't buy that Disney as a business can do that, and I do not find that in my fine print anywhere. All I find in my paperwork is that my room is confirmed, that would be a room at the GF CL, Disney does not guarantee the view, the bedding, okay I get that, I might get a king bed with a daybed because there are three of us, or I might get a bunk bed and a queen. But I will get a room at GF and it will be CL, and if it is downgraded, I will get the refund. No where does it say they are only guaranteeing me a room on property only. If you ask the question that way, I think you may get a different answer. But so many people were arguing and no one gave any prove that all Disney is guaranteeing a room on property, on the other post. I am sure everyone would be upset and not be okay with just a refund if Disney, totally just ignores the fact they downgraded you and did not tell you, like they did to many people who told there story. Also if you get there and not even get the hotel you wanted because all they have to do is guarantee you a room, yes I would be demanding as I sure everyone would be for Disney to pay for my whole vacation, if I paid in advance a room in the main building at GF with CL, and show up to be told sorry we moved you to all star music standard room. That is not disappointment, that is a total switch and bait and I don't see how anyone would say they would be okay with just a refund. You would be changed from a deluxe to a value, from CL to non club level, from queen beds to double beds, and you think that would be fine like so many people said on the other post.

Also, I agree this does not happen often but by this board may happen more than you think. Also I want to point out, that I think somewhere in the past few years Disney changed think but may not have changed policy. Years ago you booked and it did not tell you the bedding, now you can book exact bedding, at least I can since I book disability rooms, it will say bedding for four, or five so you know how many beds are I. The room it is not by request when you check in like it use to be.

I think this changed in DL and then went to WDw. In GC you use to book a room, $600 a night and have to wait to get there to say how many beds you want, the bunk bed rooms there sleep 3, because they have a pull out trundle. And there are about 15 rooms with a daybed. So people would pay $600 night and be handed a sleeping bag and be very very upset, especially if all adults or teens in room. So they changed it, so you cane book specifically if you want a bunk or trundle and then you get it for the most part, come on $600 a night to be handed a sleeping bag is very up business like. When they changed it there I started to see it change a wdw, when I booked it gives me the bedding for what I am booking, king bed, or king with daybed, or two queens or two queens with daybed. So I am booking exactly what I want, no guess work, I want a room with grab bars, I want a room with a tub not roll in shower, I want a room with two queen beds. It is very specific, they know they only have say two rooms on property, why would they sell 15 and disappoint people, especially since I am paying 12 months in advance. I don't always get the view because they may only have the room I. One view say garden, or standard, sometimes they may have it in several but not always. So I don't see why they don't have a system that takes that room out of service, the problem on the other post was that Disney was over booking not that there was a problem, so if I book for two weeks a specific room, why are they over booking.

You are going crazy far supreme! Nobody has ever showed up and been told oh sucks for you and that CL Grand Floridan room you booked here is the worst standard room on property at All Star Sports. I'm sorry that has just never happened. Now what may happen is they may say I'm so sorry we had some issues and would like to offer your the ability to switch to CL at Poly or CL at Contempo if you want your room right away but the CL room here at the Grand won't be available until very late tonight we can give you a room with CL access for the night and switch you tomorrow or refund the difference and still give you CL access if you want to stay in the other room. Sure it is all inconvenient and not what you had planned for but seriously be realistic in your what ifs. Even when people were forced to move to hotel rooms during the Hurricane they didn't down grade people to those extremes.

 

[princess pooh]

It depends on the downgrade. If I booked a savannah view at AKL and got anything less, the manager would know exactly how unhappy I was. The only reason I would book there was to be on the savannah so no, I wouldn't be happy to only get back the price difference. I wouldn't be as upset if it happened at any other resort but I still wouldn't be happy unless they threw in a few extras.

 

[smiths02]

There are too many what ifs for me. I'd probably usually be okay with the downgrade price difference and some sort of token to make up for it (in the AKL example, the price difference and maybe a FP+ for Safari) especially if the room was still partial savanna and it worked for less mobile people in our family.

We had an anniversary trip that was Poly CL. If we were downgraded to regular Poly, that would have been okay, but I would have wanted help making a breakfast reservation one day, for instance. They wouldn't have to pay for it, just make sure I could get a reservation.

So anyhow, I wouldn't want extra monetary compensation, but I would want something that helps the inconvenience of it all...like helping change ADRs or FP+

 

[Disneylover99]

Genuine question here regarding the King Bed situation. Because I used to work in a hotel with a convention center and while percentage-wise we had probably more rooms with 2 beds than a comparable non-convention hotel of that size percentage wise, we did not have ALL 2 Queen rooms because we were also in a vacation destination and there were couples who would come on their honeymoon, etc. Not normally an issue. Except when we had a coaches' convention that occurred during a pretty heavy family travel time.

There are only a finite number of rooms with 2 Queens. They HAVE to go to parties with 3 or 4 people as those parties CANNOT be put in a room with a King.

So of course you can imagine the uproar with the coaches.

But you cannot simply snap your fingers and turn a King room into a 2 Queen room.

What would you have Disney (or the hotel) do? And no, going by gender or last name similarities or differences when assigning in advance doesn't help AT ALL in this situation because that causes assumptions and we all know what happens then.

Personally for me? I would just jump into the king and sleep with the other coach.

But not everyone is comfortable with that so I would expect the hotel to make it right if someone booked two queens, but ended up with a king instead. They could bring in a cot and offer a discount on the room or throw in free breakfast in the morning.

 

[smiths02]

Genuine question here regarding the King Bed situation. Because I used to work in a hotel with a convention center and while percentage-wise we had probably more rooms with 2 beds than a comparable non-convention hotel of that size percentage wise, we did not have ALL 2 Queen rooms because we were also in a vacation destination and there were couples who would come on their honeymoon, etc. Not normally an issue. Except when we had a coaches' convention that occurred during a pretty heavy family travel time.

There are only a finite number of rooms with 2 Queens. They HAVE to go to parties with 3 or 4 people as those parties CANNOT be put in a room with a King.

So of course you can imagine the uproar with the coaches.

But you cannot simply snap your fingers and turn a King room into a 2 Queen room.

What would you have Disney (or the hotel) do? And no, going by gender or last name similarities or differences when assigning in advance doesn't help AT ALL in this situation because that causes assumptions and we all know what happens then.

I'm the kind of person who only wants to share a room with immediate family anyhow. But if I got a cot to sleep on, I wouldn't be livid or anything. I might in the future question the wisdom as choosing a hotel which cannot accommodate us at that time of year for our convention.

 

[DG25]

You are going crazy far supreme! Nobody has ever showed up and been told oh sucks for you and that CL Grand Floridan room you booked here is the worst standard room on property at All Star Sports. I'm sorry that has just never happened. Now what may happen is they may say I'm so sorry we had some issues and would like to offer your the ability to switch to CL at Poly or CL at Contempo if you want your room right away but the CL room here at the Grand won't be available until very late tonight we can give you a room with CL access for the night and switch you tomorrow or refund the difference and still give you CL access if you want to stay in the other room. Sure it is all inconvenient and not what you had planned for but seriously be realistic in your what ifs. Even when people were forced to move to hotel rooms during the Hurricane they didn't down grade people to those extremes.

No more supreme than people stating that Disney has I. The contract that they can do that, I have asked to see where it says that in writing and no one has shown me, but people still say that all you are guarenteeded is a room on property, so my plot can happen, not that is has, yet I'm not sure it has not just like you offer no proof,. People has stated on this site that they have shown up and not got club level, they have shown up and been down graded, they have shown up and not gotten a savanna room, I am giving you what people say, not that it happens, people on this board keep saying Disney does not guarantee your room all they guarantee is a room, so my senerio could very well happen, and if it is true that Disney does not guarantee your room, I would prefer not to book with them 12 months in advance and pay for something that only means they have to give me any room. Again show me where it says that, that is what everyone argues, if it says that I will cancel my room and never go to Disney again at a regular resort. But again my real problem with it, is disneys not being up front and honest, having people walk by all and not telling them they were downgraded is a real problem to me, and several people on this board have stated it happened. So I don't think rom what the people on this board are saying I am so supreme, I am giving an example of exactly what they say can happen. Why if that can happen does Disney not even tell you upfront. And if that can happen, why would Disney lie about it to you by not telling you you were downgraded and just let you figure it out on your own. If you have proof it can not happen let me see it, just like I asked the other post, if they have proof that it is Disney policy let me see it. All I keep hearing is Disney reserves the right to only give you a room on property. Not to uphold the confirmed reservation you have paid for. To me any downgrade is just that a down grade, and if what this board states is true than why could my senerio not happen, GF to ASMu is a downgrade and is according to this board within disneys ability to do because all they agree to is to give you a room.

 

[wilkeliza]

No more supreme than people stating that Disney has I. The contract that they can do that, I have asked to see where it says that in writing and no one has shown me, but people still say that all you are guarenteeded is a room on property, so my plot can happen, not that is has, yet I'm not sure it has not just like you offer no proof,. People has stated on this site that they have shown up and not got club level, they have shown up and been down graded, they have shown up and not gotten a savanna room, I am giving you what people say, not that it happens, people on this board keep saying Disney does not guarantee your room all they guarantee is a room, so my senerio could very well happen, and if it is true that Disney does not guarantee your room, I would prefer not to book with them 12 months in advance and pay for something that only means they have to give me any room. Again show me where it says that, that is what everyone argues, if it says that I will cancel my room and never go to Disney again at a regular resort. But again my real problem with it, is disneys not being up front and honest, having people walk by all and not telling them they were downgraded is a real problem to me, and several people on this board have stated it happened. So I don't think rom what the people on this board are saying I am so supreme, I am giving an example of exactly what they say can happen. Why if that can happen does Disney not even tell you upfront. And if that can happen, why would Disney lie about it to you by not telling you you were downgraded and just let you figure it out on your own. If you have proof it can not happen let me see it, just like I asked the other post, if they have proof that it is Disney policy let me see it. All I keep hearing is Disney reserves the right to only give you a room on property. Not to uphold the confirmed reservation you have paid for. To me any downgrade is just that a down grade, and if what this board states is true than why could my senerio not happen, GF to ASMu is a downgrade and is according to this board within disneys ability to do because all they agree to is to give you a room.

This is direct from the terms and conditions


Room Location and Information

• Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel. Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.

So it says specific room type is considered even a request. Earlier in the terms it says this

"If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package."

So it seems that their terms and conditions would dictate that a refund is all that is required. Also sometimes people believe they were downgraded and they actually weren't it just wasn't what the expected. My case was one of them. Our room was technically coded as a savannah room even though you could barely see the savannah. Again it has since changed to a standard room but back then it was in the right category so we were in fact not downgraded even though we felt like we were.

 

[LongLiveRafiki]

This is direct from the terms and conditions


Room Location and Information

• Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel. Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.

So it says specific room type is considered even a request. Earlier in the terms it says this

"If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package."

So it seems that their terms and conditions would dictate that a refund is all that is required. Also sometimes people believe they were downgraded and they actually weren't it just wasn't what the expected. My case was one of them. Our room was technically coded as a savannah room even though you could barely see the savannah. Again it has since changed to a standard room but back then it was in the right category so we were in fact not downgraded even though we felt like we were.

What I think DG25 was having a problem with was people in the other thread saying that Disney is only obligated to provide you with a room and that it does not have to be the kind of room you booked or even at the same hotel you booked. What you quoted is referencing something completely different. That's referring to room requests (such as upper floor, close to transportation, handicap accessible, crib/ pack n play, etc as well as the adjacent and connecting rooms that they specifically listed). None of that is guaranteed as those are requests and are subject to availability. When you book a particular category of room, such as Theme Park View, Club Level, Savanna View, Preferred, etc, the availability for those rooms is there at the time of booking and those aren't additional requests, they are specifically listed as what you are booking on your reservation.

In regards to what you mentioned about the package being cancelled by Disney and then only being responsible for a refund, if you read the terms above it that you did not quote, you will see that that is in reference to fraudulent bookings, in which case, of course Disney is only going to refund what was paid. That has nothing whatsoever to do with Disney overbooking a particular room category and Disney is not going to cancel a reservation unless there was some sort of fraud or other problem along those lines. When Disney overbooks, they aren't going to completely cancel, because they still want your money.

This whole debate seems to be because people said Disney is legally permitted BECAUSE OF THE TERMS AND CONDITIONS to put you in any room they want regardless of what you booked and you can't really do anything about it. No one has actually shown where it says that. While it would be crazy unlikely for Disney to downgrade someone from GF CL to a value resort, if what others said in the previous thread is true concerning the terms and conditions, it would be perfectly permissible. Again, unlikely, but allowable, IF Disney's terms say that they are only required to provide you with some room somewhere.

 

[KrazeeK120]

No more supreme than people stating that Disney has I. The contract that they can do that, I have asked to see where it says that in writing and no one has shown me, but people still say that all you are guarenteeded is a room on property, so my plot can happen, not that is has, yet I'm not sure it has not just like you offer no proof,. People has stated on this site that they have shown up and not got club level, they have shown up and been down graded, they have shown up and not gotten a savanna room, I am giving you what people say, not that it happens, people on this board keep saying Disney does not guarantee your room all they guarantee is a room, so my senerio could very well happen, and if it is true that Disney does not guarantee your room, I would prefer not to book with them 12 months in advance and pay for something that only means they have to give me any room. Again show me where it says that, that is what everyone argues, if it says that I will cancel my room and never go to Disney again at a regular resort. But again my real problem with it, is disneys not being up front and honest, having people walk by all and not telling them they were downgraded is a real problem to me, and several people on this board have stated it happened. So I don't think rom what the people on this board are saying I am so supreme, I am giving an example of exactly what they say can happen. Why if that can happen does Disney not even tell you upfront. And if that can happen, why would Disney lie about it to you by not telling you you were downgraded and just let you figure it out on your own. If you have proof it can not happen let me see it, just like I asked the other post, if they have proof that it is Disney policy let me see it. All I keep hearing is Disney reserves the right to only give you a room on property. Not to uphold the confirmed reservation you have paid for. To me any downgrade is just that a down grade, and if what this board states is true than why could my senerio not happen, GF to ASMu is a downgrade and is according to this board within disneys ability to do because all they agree to is to give you a room.

I've never seen anyone say they've shown up and not gotten club level when booked. I've seen a report of someone having booked a business class room at CSR and there was no room in that building. However, the person was given a room in a different building and still had access to the lounge. This is easy to do because club level access can be coded onto the Magic Band.

Could you please link to the instance where someone was booked club level and not given access to the club? I just really can't believe that actually happened to someone.

Edit to add: changing to a non-Disney resort doesn't help, either. Other hotels guarantee things and then don't deliver, too. This isn't exclusively a "Disney" thing.

 

[wilkeliza]

What I think DG25 was having a problem with was people in the other thread saying that Disney is only obligated to provide you with a room and that it does not have to be the kind of room you booked or even at the same hotel you booked. What you quoted is referencing something completely different. That's referring to room requests (such as upper floor, close to transportation, handicap accessible, crib/ pack n play, etc as well as the adjacent and connecting rooms that they specifically listed). None of that is guaranteed as those are requests and are subject to availability. When you book a particular category of room, such as Theme Park View, Club Level, Savanna View, Preferred, etc, the availability for those rooms is there at the time of booking and those aren't additional requests, they are specifically listed as what you are booking on your reservation.

In regards to what you mentioned about the package being cancelled by Disney and then only being responsible for a refund, if you read the terms above it that you did not quote, you will see that that is in reference to fraudulent bookings, in which case, of course Disney is only going to refund what was paid. That has nothing whatsoever to do with Disney overbooking a particular room category and Disney is not going to cancel a reservation unless there was some sort of fraud or other problem along those lines. When Disney overbooks, they aren't going to completely cancel, because they still want your money.

This whole debate seems to be because people said Disney is legally permitted BECAUSE OF THE TERMS AND CONDITIONS to put you in any room they want regardless of what you booked and you can't really do anything about it. No one has actually shown where it says that. While it would be crazy unlikely for Disney to downgrade someone from GF CL to a value resort, if what others said in the previous thread is true concerning the terms and conditions, it would be perfectly permissible. Again, unlikely, but allowable, IF Disney's terms say that they are only required to provide you with some room somewhere.

I totally get what you are saying but it does call out room type as a request so it seems they could argue that when you pay for a specific room type it is just a "request" and that as long as they refund you the difference they are protected. Of course I've never seen or read the full terms and conditions that are given upon booking. The rest that I didn't quote did say including error in price which could be that they aren't limiting themselves to alterations solely due on price error. I'm not a lawyer but would not want to face Disney (or really any hotel chain) in court over these terms. Again I believe all they would legally have to do is refund you the difference or give you the ability to cancel with no penalty if you decided not to stay on property at all over their change.


I mean case in point that this is just a hotel thing I booked a theme park view with balcony at one of the Anaheim Convention center hotels. Of course my confirmation email says as such. When I logged in a couple months later to change dates I noticed it said I only had one of the balcony rooms not a theme park any more. I called and they had no record of the theme park view booking even though the confirmation said as such and wouldn't honor it they said what their system showed is what I would get. I ended up canceling the room. No hard feelings but next time I go out to DL if I stay there I'll check online much quicker.

 

[LongLiveRafiki]

I totally get what you are saying but it does call out room type as a request so it seems they could argue that when you pay for a specific room type it is just a "request" and that as long as they refund you the difference they are protected. Of course I've never seen or read the full terms and conditions that are given upon booking. The rest that I didn't quote did say including error in price which could be that they aren't limiting themselves to alterations solely due on price error. I'm not a lawyer but would not want to face Disney (or really any hotel chain) in court over these terms. Again I believe all they would legally have to do is refund you the difference or give you the ability to cancel with no penalty if you decided not to stay on property at all over their change.


I mean case in point that this is just a hotel thing I booked a theme park view with balcony at one of the Anaheim Convention center hotels. Of course my confirmation email says as such. When I logged in a couple months later to change dates I noticed it said I only had one of the balcony rooms not a theme park any more. I called and they had no record of the theme park view booking even though the confirmation said as such and wouldn't honor it they said what their system showed is what I would get. I ended up canceling the room. No hard feelings but next time I go out to DL if I stay there I'll check online much quicker.

I still disagree about what they mean when they say room type. They are talking about things that are not able to be reserved until you check in, as it states in the quote. TPV, CL, SV, preferred, etc are reserved when you book. No, they do not give you a specific room until a few days before check in, but you are still able to reserve those things when you book. You cannot reserve an updated room or a crib or a room far away from the smoking areas (even if you have an allergy) or an egg carton for extra padding on the pull out sofas or a room near an elevator or a first floor room (in a hotel without elevators even if you can't walk up stairs, even though it's highly likely they will accommodate medical requests, it's still not guaranteed)... All of those things depend on availability at check in. As it states, those sorts of things are on a "request basis only" which is completely different to something that is specifically reserved.

 

[adisneyaunt]

I would not be happy with any downgrade after I've paid for a specific ( upgraded) room
Obviously I'd deal with it but I'd also respectfully let my disappointment be known to both the CM at check in and ask for a Supv to also explain my disappointment, and in fact ask for any assistance to accommodate me in the class of room I had booked and paid for.
I'd likely follow up in writing upon return. That's just me.
( and just thinking on past rooms, like Poly club or CSR business.. if I were Downgraded.. It would have been AWful for our plans).
As an aside, we ve gotten UPgraded several times and have graciously Accepted with Huge smiles and Thanks! Tho.. I've never written upon my return.. Hmmmmm.. I should, and will in the future ( just putting those positive vibes out there to the room selectors for our upcoming visit/s, lol.

 

[Westcoastwild]

I selected other, because I always that option.

The thing is, usually, if I select a specific room it's because of the number of beds, or because someone in my party needs an accessible room. In either case, I'd be mad. Hasn't happened at Disney, but one hotel tried to tell me that roll away was the same as a queen, and before that, one king=equaled 2 queens. No. No, it doesn't, when the occupancy is 4.

I don't mean special requests. I mean something concrete that was promised when I made the reservation. Because if they don't promise an accessible room or sufficient number of beds, I DON'T make that reservation!