I have to say I've never had bad food, but I have had bad service at Prime Time. The waitress was horrible and quite honestly ruined the entire visit. Everyone in her station was complaining to each other about her and I realize now that we all should have asked to speak to the manager. I didn't because I didn't want to make a big deal about it and make it more of a dominant factor in our day than it already was. But I now think that was a mistake.