mbradford87
Earning My Ears
- Joined
- Jan 2, 2013
- Messages
- 36
I'm usually not one to publicly complain about things but everyone deserves a warning about this hotel. I booked this trip to disneyland kind of last minute so I was booking a hotel 10 days before the trip. I booked through cheaptickets.com (more on that later). The hotel was the hacienda inn and suites. I booked it for the price and location. $65 for the night and not far sounded fair an the pics online looked good. So deceiving. The bad started out when we showed up to check in. First off there was no one in the lobby where you check in and the long wa filthy. After waiting 15 minutes my fiancé finally decided to go look for someone. After coming back with the hotel employee I began to check in. He told me the room and said it was a second floor room. I had specifically called the hotel after making the booking to assure I would have a first floor room as I had just had surgery on my knee 2 weeks ago. He told me he had notions left so I asked him to wait while I went outside to speak with my fiancé. After listening to him tell me that when walking to find the employee he saw filthy rooms and what appeared to be a hooker and pimp hanging out in a room with the door open I decided to cancel. I went back on to talk to the employee and asked to cancel. He said that I should call my travel company first because they are notoriously hard to get a refund from and after I insisted that I wanted to cancel he finally said ok with a terrible attitude. After getting to the car and calling cheap tickets to explain I had my full money refunded to my card and the hotel totally cancelled within ten minutes.
This was by far the worst experience I've ever had at a hotel and with an employee.
Please do not stay at the Anaheim Hacienda Inn and Suites.
We are thankful that cheap tickets was so understanding and Accommodating. We eventually drove across the street to the ramada by the convention center and got a room for a little more but it was clean and a mini suite so we were happy.
Just wanted to warn everyone about the awful hotel and service by the hacienda inn.
This was by far the worst experience I've ever had at a hotel and with an employee.
Please do not stay at the Anaheim Hacienda Inn and Suites.
We are thankful that cheap tickets was so understanding and Accommodating. We eventually drove across the street to the ramada by the convention center and got a room for a little more but it was clean and a mini suite so we were happy.
Just wanted to warn everyone about the awful hotel and service by the hacienda inn.
)
