Worried about National

josierac

DIS Veteran
Joined
Nov 23, 1999
Messages
1,091
I have never rented with Naitonal and I have a concern. We will be renting a full size car and on a lot of posts it says that some people have gotten Malibu's, Intrigues, etc when reserving a full size car.

These are really mid size cars. We have to have a full size car like the Buick Regal that they show on their website because of my husband's height. We usually rent from dollar and get an Intrepid that is fine for us.

Anyone have trouble with the car choices for a full size? I opted for counter vs emeral isle so that I would have someone to talk to about the type of car. We are also picking it up in Sarasota airport and not Orlando

Thanks
 
I am also a Emerald Club member. I made my ressies online and have called twice to ask questions concerning our rental. Both times I specifically asked if we were guaranteed a full-size and they said yes. Now I'm not sure if I believe them. Anybody have any comments on this matter?
 
I have always received what I have reserved with National. They guarantee what you reserve be it via the counter or EA.
A Malibu is not a full size car, it is a standard size, a full size is an Impala or Monte Carlo, Grand Prix, Regal etc. The last time I rented through National via the EA I reserved a full size and ended up with a Bonneville (BOAT), an obvious upgrade. I would not worry. They are pretty darn good at honoring what they guarantee and upgrading if it is not available.
 
Actually, I think Malibus and Intrigues are in two different car classes. In rental car-speak, car sizes all seem to move upward one class compared to the normal marketing terminology. Thus the Pontiac Grand Am and Olds Alero are considered "mid-size" while the Pontiac Grand Prix and Olds Intrigue are "full-size". This moves cars like the Buick LeSabre and Pontiac Bonneville into a premium classification, since they are even larger. I believe the Grand Prix and Intrigue share their basic platforms (same wheelbase, engine choices, overall length and most important for many travelers, trunk size) with the Buick Regal in the GM family of cars, as do the smaller Grand Am, Alero, and Chevy Malibu. Engine size is typically larger on the "full-size" at 3.8 L vs. 3.1 L on many of the mid-size. I usually reserve full-size on the EA and try to get a Grand Prix, Intrigue, or Toyota Camry, going to the full-size aisle if necessary. In all honesty, I do not remember seeing Malibus on the full-size aisle, but there certainly were a bunch of them (almost all white!) on the EA last time at MCO. I took an Intrigue.

At Orlando, you still pick out your car even after counter service. They do not assign you a specific vehicle. After you complete the transaction at the counter, you are directed to the corresponding aisle where you select from the available vehicles. If you use EA and specify full-size, the confirmation reads something like "full-size or your choice on the Emerald Aisle". You bypass the counter and select from either the EA or if nothing on the aisle looks good, take a car from the full-size aisle (assuming you have reserved full-size in your EA request, since full-size and intermediate are usually the same price for Emerald Club members). You can also bypass the counter using Emerald Choice and selecting a specific vehicle type (useful if you want to be sure you get a van or convertible, for example). Because renters can select from the available vehicles on the various aisles, the counter personnel do not necessarily have information about specific vehicles that are available at any given time, since an EA or Emerald Choice customer might take the last "whatever" during the time interval between when you leave the counter and when you arrive at the aisle to select your car.

Since you are renting at Sarasota Airport, the situation is different. The National web site indicates that the services available at Sarasota are Counter and Meet and Greet. I believe MG means they have a specific vehicle already assigned so you bypass the counter and find the car with your name on it while Counter will allow you to do as you plan, discuss with the agent vehicle availability to be sure you get something of appropriate size. If you find they want to put you in a Malibu, politely request one of the larger full-size cars like a Grand Prix or Intrigue.

Ralph
 

Ralph makes a very important statement. What you or I consider full size would not always correspond to the rental car companies. I do think that National considers the Malibu a full size car. However, I can tell you that most companies do this the exact same way. My full size Hertz was the Nissan Maxima (which I have to admit is smaller than I recall!)
 
Thank you.

Carol, when we have rented from Hertz we have always gotten a Ford Taurus as a full size car.
 
When we rented from National last July at MCO, the full size we got was a Camry on the EA for $127 including tax. It was okay, nothing to write home about. Very easy to check out leaving airport and arriving back. We got in to MCO at 12:00 midnight. Would use them again, but the price for our week in March is way over $300 now. Crossing my fingers to see what happens with our L&M rental. I may have to get a backup or just rent for the day we arrive and day we leave from National.
 
/
National just made me so mad.

I changed my ressie last month from EA intermediate to EA full-size. I looked at my ressie online and it now said Counter full-size. I called the EA members number and they stated that "EA members are no longer guaranteed full-size" so you will have counter service. She said if you want EA you MUST book intermediate only. So she chaned my resservation to intermediate EA and it cost more than full-size and they would not apply my coupon I had from Delta.

Dollar rental here I come.
 
Well, we have a good rate from national for $237 for 10 days including all taxes. The reason we are going with National instead of Dollar or Hertz this time is that they have an onsite drop off. We don't want to keep the car for the time we are at Disney.

Will let everyone know what we get when we get there.

A Camry is not a full size car (I am sure that it's in the intermediate or mide size range)
 
Lampy,
That is total bull. When you change a ressie, like you did, it always defaults to counter.
If you had made a new ressie, you could have selected full size.
The rep. totally misinformed you, call the EA hotline and speak to someone there.
This has happened a couple of times to me, until I learned NOT to try to modify an existing ressie.
 
Thanks Gail. I agree it is bull. I asked for the supervisor and she just said the same. I strongly disagreed as I have done this many times. I have learned the hard way about changing an existing reservation. I modified a reservation last year to MCO when my flight changed by 6 hours and got a new higher price.

The supervisor faxed me my reservation and it was full-size, Emerald Aisle at the same price as before. She either has no idea what she was doing or had a change of heart.

The supervisor kept calling the intermediate class, mid-size cars, and the full-size class, standard. I kept correcting her.

I think National is in trouble.
 
In case you all didn't know. National's parent company has filed Chapter 11. I don't know if this is the reason for some of the changes and/or problems or not.
 
I work for a major financial/insurance company. We got an e-mail yesterday saying the official rental car company has changed from National to a choice of Avis or Hertz. They said it will save 8% annually. Our corporate rates for National lately have been way higher than what I have been able to book on the internet for vacation. I don't know if it was strictly a price issue, or if the bankrupcy had anything to do with it.
 
lampy,
well, at least it appeared to work out for you. Not sure if she had a change of heart or simply did not know what was what. I am glad that you now have something in writing.
 
I used National Emerald Choice on my trip a couple months ago, and everything was fine. Our luxury car was a Buick Park Avenue, with 25,000 miles on it. We did have 1 problem with the car, though. If it was in park, and you'd lean on it or try to put a suitcase in the trunk, the car would move. Yep, it would move the direction you pushed it! Then it would move back to the location it was in before! We didn't notice this until we arrived at the Contemp and the bellman was unloading the car! He said that a lot of rental cars have been doing that lately! :confused:
 
We got a Camrey off the full size aisle last August. While I agree that a Camrey isn't what I call full size, that is what National says it is!
 
We got a Camrey off the full size aisle last August. While I agree that a Camrey isn't what I call full size, that is what National says it is!

Much of what you get from calling National is "bull". I was told last year that making an EA reservation for a full sized car did not guarantee a full sized car (on the phone). I asked at the Orlando airport and the reservationist said that is not true.
 














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