Work?? Was i right to be upset?

[tvguy]

Better to take it above their head to their boss.

Or H.R. That was the preferred path for many companies I worked for.

 

[sam_gordon]

I think never is too strong a word. There are times when it can be. I had two supervisors over the years note in my performance evaluations that I was too reluctant to challenge a supervisor when I knew they were doing something the wrong way. One boss' term was "Ring the Bell". And it was something he strongly encouraged to prevent mistakes and problems.

"Challenging a supervisor" doesn't equal yelling at them.

 

[tvguy]

"Challenging a supervisor" doesn't equal yelling at them.

One person's challenging can be another person's yelling.

 

[mylilnikita]

Yelling in front of customer , unprofessional.
Letting supervisor know in private , good

 

[kyton]

My rule of thumb - would the OP have enjoyed it if he was the one being chastised LOUDLY by the assistant manager in front of a customer? Guaranteed the answer is NOPE. Treat others the way you want to be treated.

 

[Kathryn Merteuil]

I'm sorry you were out of line. It would be best to take care of the customer and make sure they got unexpired yogurt and apologize they had to see there was expired yogurt out there, and assure them that the mistake would not happen again. I bet the customer would have been just as happy, and went on with their day and gave it no more thought.

After the customer has left....THEN speak with the the person in charge, or the "acting person in charge" immediately in private to get the situation resolved. There really is no reason to be yelling at anybody. If you had taken a bit more of a professional approach, that Asst Mgr would have looked into it, and somebody would have been reprimanded. It is not your place to yell at somebody you report to. (on the other hand, your supervisor had yelled at you in front a customer, that would have been equally inappropriate). That behavior is completely unacceptable, and you are probably lucky you still have a job.

 

[Sheryl2059]

I work at a supermarket i was asked to help a customer get yogurt from a high shelf. I found at least 10 of them expired 3 of them expired October 6th!!! Over 4 weeks ago!!! I got so upset that the customer saw this that I yelled at the asst. Store manager the customer could have gotten sick . He said I should have not yelled at him but I was upset. I worked in dairy at another supermarket what's happening now at the one i work at is whoever is doing dairy is not roting stock

Upset, certainly. Yelling when a customer is there, no. Upset at the asst, no. Yelling at the asst, no again. You had one job. And that is to inform whoever is the one in charge of the store at the time. And then its their responsibility to assign people to check every item right then and there. Or more likely, that person will do it themselves to make sure nothing is missed.

Not yelling is basic knowledge and you shouldnt have to ask. Customers will call the corporate number at the very bottom of every receipt and report unprofessional behavior. That report goes to district management, which in turn goes to store management. Had that very situation happen in my department and when it was brought to my attention I had that employee transferred out.

However the opposite can be true. A report is filed about unprofessional bahavior. The employee says the event did not occur as the customer says. The recording is pulled up and the event is as the employee described. Sometimes there are customers that make false reports to try and get people in trouble because the customer was rude and did not have their demands met. And yes, this also happened to someone that worked for me.

This is just to show that stores take this kind of thing very seriously. As did I. Even when provoked or you are upset you do NOT yell and be nice.

 

[LuvOrlando]

@oliverthecat how did this all sort out in the end? If I remember you moved to Florida after losing family, this time of year must be very hard on you


If you have not yet done so I would suggest apologizing to the person you yelled at so they don't hold a grudge. Just explain you were having a tough day and that you were both very embarrassed and very worried someone who couldn't read the date or a child could have gotten very sick from the dairy product. Acknowledge it wasn't the best way to handle it and you won't ever do it again.

 

[disneychrista]

I was at a major chain grocery store yesterday. I needed to purchase sour cream. All of the store brand containers were best buy date of 11/7.