Work?? Was i right to be upset?

[Kooks and Bay Bay]

eh - I gotta be honest, having one employee yell at another in such a way would be a bigger turn off than finding a expired yogurt on the shelf as a one off thing. Obviously if I found that the store regularly stocked expired items I'd shop elsewhere - but mistakes DO happen. But if one employee thought that was the best way to address another employee in that specific situation I'd think they had a rather odd bunch working there.

Agree. The employees yelling would make me feel very awkward standing there as a customer and would likely result in me avoiding asking for help in the future since I'd be wondering if this would happen again.

 

[mjkacmom]

In that circumstance, yes. That expired product should NEVER have been there, That exchange in front of the customer might help restore the customer's confidence in the store by showing that no matter who made the mistake, they will be held accountable to make sure it does not happen again.

If I were that customer I would’ve felt very uncomfortable with the situation.

 

[StephPlum]

My kids hate that it takes me a long time to grocery shop. I check every date - canned goods, dairy, everything. Yes, it shouldn’t be there if expired but the consumer should check before buying.

 

[Smugpugmug]

That exchange in front of the customer might help restore the customer's confidence in the store by showing that no matter who made the mistake, they will be held accountable to make sure it does not happen again.

Eh, disagree. If I was a customer, I would be extremely turned off by an employee yelling at another employee.

 

[Allison]

You seem to have taken this personally if you resorted to yelling. Why wouldn't you just point out the expired product to the manager to let them know it was there.

Anyone who did that to me if front of a customer would be facing disciplinary action because it is completely unprofessional.

 

[Mackenzie Click-Mickelson]

I must be in the minority. I have a bigger problem with expired product being on the shelf because an employee did not do their job that with that employee being called out for it in front of customers for not doing their job.
The situation that does bother me is at the local CVS. They have a big sign on their dairy case saying "please check expiration dates before purchasing, there will be no refunds for expired product". Are you kidding me? It is the STORE'S responsibility to insure there are no expired products in there.

Because stock can be done by third party to the store you would need to know this information before assuming fault. As a customer we're not always aware of this, most of us know pop and bread can often be stocked by third party but there are likely other products as well. This isn't to say expired product should be on the shelf but speaking towards your fault determination.

 

[Mackenzie Click-Mickelson]

That exchange in front of the customer might help restore the customer's confidence in the store by showing that no matter who made the mistake, they will be held accountable to make sure it does not happen again.

It would do the opposite for me. We weren't there so we don't know the tone of voice or the gestures the OP possibly did but at that point the unprofessionalism would override thoughts towards the expired product and instead that would be my take away...that this store has an employee who had a pretty big moment of .

Restoring confidence I would hazard a guess to most would mean a calm, collected employee who either reassures that they will let the appropriate party (meaning is it the store manager, the assistant store manage, the dairy leader, etc whomever is supposed to know) know about the expired product and they apologize for it being there on the shelf (in customer service face to face with customers it usually has no bearing on who is at fault when trying to smooth things over) or provide the customer an unexpired item and discretely remove the other expired items off the shelf presuming that was allowable and protocol. It is not however seeing an employee yelling at another employee especially with this particular topic.

 

[gmi3804]

Another hit and run from the OP. They sure like to get you folks riled up!

 

[gottalovepluto]

You yelled at your boss? Start looking for a new job now...

 

[NYCgrrl]

Sadly just proof positive that it’s important for consumers to read labels and not depend on others to do it for them

 

[jo-jo]

Seems like you overreacted to this situation. Yelling at another worker is rude, unprofessional and out of line (regardless of whether this is your boss or a subordinate). Does having your boss yell at you make you work harder or be more conscientious?.....ummm probably not. You should have made the appropriate person aware of the out of date products when the customer was no longer around. I don't work in a grocery store, but will occasionally see an out of date product on the shelf as a customer. I let the person working the customer service desk know and assume they will take care of it.

Some products have expiration dates that relate more to having optimum flavor/appearance. The product doesn't instantly go bad the day after the 'expiration date'.

I do the same thing if I see expired stuff.

 

[disneychrista]

Yelling at your manager/supervisor or them yelling at you is never appropriate.

You should have simply told the asst. manager, hey when I was getting the yogurt for the customer I noticed that there was some expired one. If it bothered you that much then maybe you should have offered to check the rest of the stock.

 

[SteveH]

... I got so upset that the customer saw this that I yelled at the asst. Store manager ...

Based on this one sentence you were way out of line. If you were an employee of mine I would have thanked you for pointing it out, then written you up for your behavior and lack of professionalism.

There was no need to yell at anyone. Hope you learned something after this and won't behave like this in the future.

 

[tvguy]

Because stock can be done by third party to the store you would need to know this information before assuming fault. As a customer we're not always aware of this, most of us know pop and bread can often be stocked by third party but there are likely other products as well. This isn't to say expired product should be on the shelf but speaking towards your fault determination.

Getting yelled at would be the least of the problem with those third party folks. A friend works for a soda distribution company. The contracts for what products are in each store, down to how many floor tiles a display can take up, what products can NOT be in a store, pricing, and promotions are a maze.

 

[Mackenzie Click-Mickelson]

Getting yelled at would be the least of the problem with those third party folks. A friend works for a soda distribution company. The contracts for what products are in each store, down to how many floor tiles a display can take up, what products can NOT be in a store, pricing, and promotions are a maze.

I wasn't talking about someone from a third party being yelled at, I was talking about whose responsibility it is to look at and know the dates of the stock put out due to your comment about the store manager being responsible.

 

[tvguy]

I wasn't talking about someone from a third party being yelled at, I was talking about whose responsibility it is to look at and know the dates of the stock put out due to your comment about the store manager being responsible.

As Harry Truman said, "The Buck Stops Here".

 

[Mackenzie Click-Mickelson]

As Harry Truman said, "The Buck Stops Here".

okie dokie

 

[DCLMP]

Never a good idea to yell at your boss.

 

[tvguy]

Never a good idea to yell at your boss.

I think never is too strong a word. There are times when it can be. I had two supervisors over the years note in my performance evaluations that I was too reluctant to challenge a supervisor when I knew they were doing something the wrong way. One boss' term was "Ring the Bell". And it was something he strongly encouraged to prevent mistakes and problems.

 

[DCLMP]

I think never is too strong a word. There are times when it can be. I had two supervisors over the years note in my performance evaluations that I was too reluctant to challenge a supervisor when I knew they were doing something the wrong way. One boss' term was "Ring the Bell". And it was something he strongly encouraged to prevent mistakes and problems.

Better to take it above their head to their boss.