I always find it so interesting how different stays can be . I had a week long stay at WL the first week of Sept and had an amazing time. Yes, the room lighting needs improvement and USB ports would be great, but I love the feeling of being apart from everything. I love walking to the boat dock early in the morning while the sun rises
I actually praised the staff. Always had people available to help.I broke my laptop charger and they helped me get a new one. Had Fedex package sent twice, and never an issue. I am not a big foodie, but enjoyed Geysers. The Room service folks were wonderful and the preorder for food worked great. I had a lovely staff member even locate a credit card I had lost for me.
Im sorry you were disappointed. I love the WL and it will always be my go to. Is it a 5 star ? No but then none of the Disney resorts really are, but WL will always be my 1st choice.