My sister, her DS (8) and I stayed at the DLH 2 weeks ago. We made reservations in mid-Dec. so felt lucky to get a room there, being last-minute. It was a standard room in the Bonita tower, on the 3rd floor and our room looked out on the parking lot. It was about $250/night. The room was very spacious, had a refrigerator, coffee maker (you have to ask for it), internet (not wireless) included. Beds were comfortable, room was very clean. Sink was separate from toilet/shower, which I like. The room decor was Disney, but low-key. I liked it, but others might be disappointed that it isn't more colorful or cartoonish. The only thing we could have complained about were the towels--they weren't awful, but plain white, just basic. (My sister said after her first shower, "I think these are the same towels they had when we stayed here in the 60's with mom and dad!"). My opinion was that it would be over-priced if it was a Good Neighbor hotel on Harbor, but as they say, "Location, location, location". We felt it was worth it to be in the middle of the magic!
All the staff I had any contact with were very friendly and helpful. We had no problems checking in or checking out. We used valet parking (very pricey), but it turned out to be well worth it as when we needed the car so I could take them to the airport, the battery was dead (nephew had left the dome light on) but they jumped it and got it started and we made it to the airport on time.
It was too cold (and we were too busy) to use the pool and we didn't eat any meals there so can't comment on that. But the pool area looked nice from outside.
The BEST thing was the close proximity of the monorail. It was great to get dropped off right in the middle of the park, skipping all the lines at security and the park entrance. And at night, when we were beat, we didn't have to fight the crowds going down main street, across the esplanade, etc. We got on the monorail and were in our room within 5 min. of exiting at the Downtown Disney station. In that regard, I felt it was even more convenient than the Grand Californian (I've stayed there too and it's very nice).
If you walk, the walk through Downtown Disney is a lot more fun than waiting in line for the tram or walking down Harbor Blvd.
I, too, had read the reports on Trip Advisor so was a little afraid of what it might be like. I knew it would be OK for me (when I go by myself I stay at 2 or 2.5 star Hotwire hotels) but my sister doesn't have to worry about a budget and is used to staying at very nice places. She thought it was fine; I know the location and Disney touches made up for any lack of plushness she might have felt.