Will they send me a bill?

[kandb]

We went thru a travel agent and paid in full for our trip, however we charged food and souvenirs. We stayed at the BC for 5 nights and 3 nights at the Poly. We had to leave the Poly 2 days early due to the storm. I got a printout from the Poly but it did not include our magic band charges from when we were staying in the BC. The Poly also has to refund me for the 2 days early we left. We let the front desk know we were leaving early and stopped by before we left yesterday. How can I get a printout of all our charges and should I contact Disney about our 2 night refund or will they do it automatically?

 

[DisBuckMan]

Interesting question. Unless things have changed, to get a refund for an early departure, you have to request it in writing to Disney, and it is at Disney's discretion as to whether they grant the refund or not. Probably not the answer you're looking for, and that's why they offer travel insurance.

 

[bumbershoot]

The Poly also has to refund me for the 2 days early we left.

I don't think they *have to*. If they didn't start the process when you were leaving (bummed you felt you had to leave early) I'm not sure you'll see that refund.

As for the charges, yes, if they don't just charge you, they'll send an invoice.

 

[goopysolelady]

Last November DD and I originally booked bunk bed rooms at the WL thinking her nieces would be joining us for the trip. When that fell through we requested a switch to a standard room/woods view. We TOTALLY forgot to get a print out when we left but were curious if we should get a rate reduction because of our switch. I called the "standard number" listed requesting that print out and when we received it there was no change in the rate; we were still charged for bunk beds. I then called WL directly (with the help of some DisBoard friends who happened to have a direct number) and to my delight a few days later I received a new print out of our charges WITH a credit for our room charge. It may take a few phone calls but speaking directly with the Poly manager would be your best bet. Good luck.

 

[Dave006]

To get started do the following: send an email with your name and resort reservation number requesting a copy of your final folio statement. They sent it to me the same day (a weekday so it might not be responded to today). Below is the email address.

guest.services.billing@disneyworld.com

Dave

 

[Hopefully]

I agree with the others. A 2 night refund is not automatically granted. That is the reason they sell travel insurance. They do not "have" to send you a refund - you left early of your own accord. I definitely would follow up and try, but I wouldn't count on being successful.
Have you checked the statement of the credit card on your BC stay account? They probably charged that card for the outstanding room charges when you checked out of there,

 

[maxiesmom]

We went thru a travel agent and paid in full for our trip, however we charged food and souvenirs. We stayed at the BC for 5 nights and 3 nights at the Poly. We had to leave the Poly 2 days early due to the storm. I got a printout from the Poly but it did not include our magic band charges from when we were staying in the BC. The Poly also has to refund me for the 2 days early we left. We let the front desk know we were leaving early and stopped by before we left yesterday. How can I get a printout of all our charges and should I contact Disney about our 2 night refund or will they do it automatically?

You should have gotten a print out from the Beach Club. Disney doesn't recognize split stays, they view them as 2 different stays. And as others have pointed out, Disney won't necessarily refund you the 2 nights you decided to leave early. They don't have to so I hope you are not counting on it.

Oh, and they should e-mail you a copy of the invoice.

 

[mikedoyleblogger]

If you paid in full in advance, that means you had a package. You can't get a refund on unused nights in a package unless you had travel insurance through Disney and the reason interrupting your trip was a covered reason. Your BC charges would be on your BC folio, which is separate. Check your online statement for the card you had on file at BC.

 

[kandb]

I don't think they *have to*. If they didn't start the process when you were leaving (bummed you felt you had to leave early) I'm not sure you'll see that refund.

As for the charges, yes, if they don't just charge you, they'll send an invoice.

My husband went down to the front desk before we left and they said they would refund us based on the forecast. They said just as we left by 3:30, it would be fine. My husband said it was 3 people and 2 people were managers. The manager was the one that said just leave by 3:30 to get a refund for that day.

 

[kandb]

I don't think they *have to*. If they didn't start the process when you were leaving (bummed you felt you had to leave early) I'm not sure you'll see that refund.

As for the charges, yes, if they don't just charge you, they'll send an invoice.

Well, they said they would when my husband went to the front desk and the travel agent thought they would as well.

 

[kandb]

You should have gotten a print out from the Beach Club. Disney doesn't recognize split stays, they view them as 2 different stays. And as others have pointed out, Disney won't necessarily refund you the 2 nights you decided to leave early. They don't have to so I hope you are not counting on it.

Oh, and they should e-mail you a copy of the invoice.

The 2 managers at the front desk said they would.

 

[kandb]

Anyone know the best email to send regarding a billing question?

 

[DisBuckMan]

Anyone know the best email to send regarding a billing question?

The one that Dave linked above.

 

[kandb]

I agree with the others. A 2 night refund is not automatically granted. That is the reason they sell travel insurance. They do not "have" to send you a refund - you left early of your own accord. I definitely would follow up and try, but I wouldn't count on being successful.
Have you checked the statement of the credit card on your BC stay account? They probably charged that card for the outstanding room charges when you checked out of there,

I never said th

If you paid in full in advance, that means you had a package. You can't get a refund on unused nights in a package unless you had travel insurance through Disney and the reason interrupting your trip was a covered reason. Your BC charges would be on your BC folio, which is separate. Check your online statement for the card you had on file at BC.

Maybe that's what you think but that is not what 2 managers told my husband at the front desk. Perhaps because a hurricane was hitting the area they make special exceptions? I don't know the reason but they said they would. We didn't just "assume" they were going to, they said they would.

 

[mikedoyleblogger]

Just because a front desk manager verbally told you you could leave four and a half hours after checkout time and be credited for that day and the following day doesn't mean it will happen. You should not have left without having your folio printed out for you. It would have shown you your final charges and specified what if any refund you would be receiving. If you paid with a credit card, your refund should be directly to that card. AFAIK you'll only get mailed a check if you paid in cash or via gift cards, but that could be outdated information.

Also, a hurricane did not hit the area. WDW's hurricane policy applies during a hurricane warning and only covers refunds and changes prior to arriving. As others have said, any refund after arrival is discretionary. It would be wonderful if you got some money back, but only your folio or a call to guest services will tell you if that is going to happen. Not an email. Call guest services directly.

 

[kandb]

Just because a front desk manager verbally told you you could leave four and a half hours after checkout time and be credited for that day and the following day doesn't mean it will happen. You should not have left without having your folio printed out for you. It would have shown you your final charges and specified what if any refund you would be receiving. If you paid with a credit card, your refund should be directly to that card. AFAIK you'll only get mailed a check if you paid in cash or via gift cards, but that could be outdated information.

Also, a hurricane did not hit the area. WDW's hurricane policy applies during a hurricane warning and only covers refunds and changes prior to arriving. As others have said, any refund after arrival is discretionary. It would be wonderful if you got some money back, but only your folio or a call to guest services will tell you if that is going to happen. Not an email. Call guest services directly.

I guess we "assumed" a manager wouldn't lie to us. Believe me if they don't refund us after saying "it won't be a problem", I will not go quietly. If they told us upfront, "sorry, we arent' going to refund you", that would be one thing but don't think a resort manager should be lying to customers. I really don't think it's going to be a problem, but we will see.

 

[kandb]

Just because a front desk manager verbally told you you could leave four and a half hours after checkout time and be credited for that day and the following day doesn't mean it will happen. You should not have left without having your folio printed out for you. It would have shown you your final charges and specified what if any refund you would be receiving. If you paid with a credit card, your refund should be directly to that card. AFAIK you'll only get mailed a check if you paid in cash or via gift cards, but that could be outdated information.

Also, a hurricane did not hit the area. WDW's hurricane policy applies during a hurricane warning and only covers refunds and changes prior to arriving. As others have said, any refund after arrival is discretionary. It would be wonderful if you got some money back, but only your folio or a call to guest services will tell you if that is going to happen. Not an email. Call guest services directly.

Have you had a bad experience with a manager lying to you? I would imagine a manager at one of WDW resorts should know the policy and if they were unsure of it, they would either advise us to call another department. I doubt very much they would tell us one thing for sure, if it wasn't true. I wonder why you have so little trust in a resort manager?

 

[mikedoyleblogger]

Have you had a bad experience with a manager lying to you? I would imagine a manager at one of WDW resorts should know the policy and if they were unsure with it, they would either advise us to call another department. I doubt very much they would say tell us one thing for sure if it wasn't true. I wonder why you have so little trust in a resort manager?

If you're so sure, what was the point of starting this thread in the first place?

 

[kandb]

You do realize you're the one who started a thread wondering if and how you were going to be getting a refund, right?

I started the thread to find out "how" I could get a printout and "how" WDW would be refunding me, never asked "if" I was going to be refunded. The managers already told my husband we could be refunded.

 

[Babsy]

You should have gotten a print out from the Beach Club. Disney doesn't recognize split stays, they view them as 2 different stays. And as others have pointed out, Disney won't necessarily refund you the 2 nights you decided to leave early. They don't have to so I hope you are not counting on it.

Oh, and they should e-mail you a copy of the invoice.

For the above reason, you wouldn't expect to see charges that you made at the BC on your Poly folio. You will need to get your final statement from the BC to see those charges listed.

If a manager said that you will get a refund for the last two nights at the Poly, then I believe that it is likely that you will get it. Others are correct that they are not obligated to do so, but it sounds like they are planning to look after you anyway. It doesn't hurt to get it in writing, though, if you can. Mistakes do happen and things that are said can be overlooked or forgotten.

Sorry that you had to cut your trip short. Sounds like you stayed in great resorts, though. Hope you had a great time other than the early departure.