My family goes every year and we stay at one of the villas,our favorite being the Boardwalk. We took a last minute trip this past Novemberand there wereno 2-bedroom villas available anywhere at Disney so we stayed at the Swan since we love the epoct area. I was hesitant at first, but went with an open mind.
The rooms were spacious, clean, and the beds amazing. My kids loved the pool and the game room. I preferred the quiet swan pool to the grotto pool, we were the only ones in it most of the time. Very peaceful.
They also had some free things going on for Christmas like free cookie making and santa. My kids loved it.
It was nice to skip the housekeeping and get a $5 coupon for food. I tidied up the rooms myself and it was no big deal.
We onlyever ate at Picabu (I got tired of that pretty quick) for breakfast and a couple of dinners.
I did catch myself yearning to be at the Boardwalk or Beach club as we walked past to get to the parks.
The bus service was the most horrible we have ever had at any resort, but that could have been based on many factors.
We had a great vacation and I would stay there again, only if there are no villas though. The location can't be beat and much nicer than a moderate.